Customer Service High School
Resume:
Felicia Hampton
Email: ********@*********.***
Address:
City: Calumet City
State: IL
Zip: 60409
Country: USA
Phone: 708-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Highly enthusiastic Customer/Patient service professional with 16 years client/ Healthcare interface experience. Dedicated Patient/Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Hardworking, Self Motivated, Multi-task individual, Faithful and Committed.
Educational Background:
High School Dipolma from Dunbar Vocational High School, Chicago IL 1/2001 to 6/1988 (Marketing)
Job History / Details:
Career Overview
Highly enthusiastic Customer/Patient service professional with 16 years client/ Healthcare interface experience.
Dedicated Patient/Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Hardworking, Self Motivated, Multi-task individual, Faithful and Committed.
Core Strengths
Strong organizational skills
Active listening skills
Courteous demeanor
Energetic work attitude
Scheduling
Telephone Skills
Typing
Adaptive team player
Multi-Task
Telephone Skills
Customer service expert
Microsoft Word
Microsoft Outlook
Microsoft Office Suite
Data Entry
Faxing
Filing
Accomplishments
Customer Assistance
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding health care operations, Managed & Maintain all business transactions and paper work on a day to day basis.
Database Maintenance
Assisted in the managing of the company database and verified, edited and modified members' information.
Work Experience
September 2002 to Current
Making Dreams Happen Day Care Calumet City, Il
Owner/ Day Care Provider
Provide quality child care for children ages 6weeks-12yrs of age, Prepare and serve all meals to children, maintain all business paperwork, train employees on how to provide quality care for children of all ages. Handle all paperwork pertaining to business.
Maintain up-to-date knowledge of day care policies regarding payments and late fees.
Successfully interact with parents and children on a daily basis.
March 1999 to September 2002
Northwestern Medical Faculty Foundation Chicago, Illinois
Registar
Updated Patient Demographics in IDX system.
Answered incoming calls
Registered Patients for Appointments throughout the Hospital in a timely manner.
Cross-trained and provided back-up for other registration representatives when needed.
Worked as a team member performing office duties, product assistance and cleaning.
Maintained a high productivity on a daily basis.
Expressed appreciation and invited customers to return to the health care.
Worked under strict deadlines and responded to service requests and emergency call-outs.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Guaranteed positive customer experiences and resolved all customer complaints.
January 1996 to March 1999
Advocate Health Care Chicago, Illinois
Patient Access Representative
Updated Patient Demographics in IDX & EPIC System.
Answered all incoming Calls in the Call Center In a timely manner.
Scheduled & Rescheduled patients appoints for 20 Advocate Health Care Centers throughout Illinois.
Maintained High Productivity Daily.
Faxed Patient prescriptions to doctors.
Took messages for Doctors & Nurses.
Trained New Employees
Worked under strict deadlines and responded to service requests and emergency call-outs.
Managed quality communication, customer support and product representation for each client.
Worked as a team member and managed all customers complaints.
Educational Background
1988 Dunbar Vocational High School Chicago, Illinois
High School Diploma Marketing
Contact this candidate