Customer Service Representative

LaTina Parr

Email: abp8rn@r.postjobfree.com

Address:

City: Las Vegas

State: NV

Zip: 89169

Country: USA

Phone: 702-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Customer Service Representative with motivation to maintain customer satisfaction and contribute to company success.

Educational Background:

High School Dipolma from Hopkinsville Community College, Hopkinsville KY 1/2001 to 12/2012 (Humanities)

Job History / Details:

Career Focus

Dedicated Customer Service Representative with motivation to maintain customer satisfaction and contribute to company success.

Education and Training

2013 Hopkinsville Community College Hopkinsville, KY

Associate of Arts Humanities

Experience

February 2012 to August 2012

UNLV/Apple One Las Vegas, NV

Front Desk Representative

Scheduled patient appointments, kept the waiting room and common areas welcoming to our patients, greeted patients and visitors, collected Patient Intake Forms and verified that information is correct, answered and directed phone calls, helped to defuse potential situations by speaking respectfully, empathetically, and kindly to patients' at all times, checked patients in and out, communicated pertinent information between departments, employees, supervisors, and patients' and assisted with other clinic duties as requested.

February 2010 to February 2011

Hopkinsville Holiday Inn Hopkinsville, KY

Front Desk Associate

Handeled guest complaints and requests effectively, checked guests in and out in a friendly manner, posted guest charges, collected payments, handled guest mail and messages, developed a thorough knowledge of hotel staff, room locations, room rates, and amenities, took reservation requests, answered switchboard in accordance with standards of proper telephone etiquette, handled special requests, monitored room availability, kept lobby and desk area clean, had thorough knowledge of emergency and security procedures, handled requests for wake up calls, ensured all credit card and cash transactions were balanced throughout each shift.

June 2008 to January 2010

American Recovery Service Las Vegas, NV

Business Credit Collector

Conducted outbound calls to business' to negotiate payment resolution on delinquent commercial accounts, provided customer service on an average of 45 calls per day, answering customer inquiries, solved customer disputes.

January 2008 to June 2008

State Farm Insurance South Holland, IL

Customer Service Representatives

Opened office, distributed reports, collected on past due payments, took loss reports, provided service on incoming calls, handled agent requests, kept workstation and general office clean, handled all Auto, Life, Health, and SFPP regional requests.

January 2000 to October 2007

Sierra Healthcare Las Vegas, NV

Sierra Healthcare

Averaged 60 calls per day, received calls from Medicare members to resolve health care concerns associated with eligibility, pharmacy and claims related issues, assisted members with Medicare and Social Security changes and updates, conducted outbound calls to assure member satisfaction.

Contact this candidate