Customer Service High School

Michelle Werling

Email: ********@***************.***

Address:

City: St. Marys

State: OH

Zip: 45885

Country: USA

Phone: 419-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Diverse background in customer service, and warehouse management. Dedicated to providing excellent customer service and making operational and procedural improvement. 15 years in customer service and 7 years in warehouse and inventory management. Specializes in increasing efficiency and accuracy in shipping and receiving operations.

Educational Background:

High School Dipolma from Admiral King High School, Lorain OH 1/2001 to 5/1984 (General)

Job History / Details:

Summary

Diverse background in customer service, and warehouse management. Dedicated to providing excellent customer service and making operational and procedural improvement. 15 years in customer service and 7 years in warehouse and inventory management. Specializes in increasing efficiency and accuracy in shipping and receiving operations.

Highlights

Client relations specialist

Labor Scheduling

Deadline-oriented

Conflict resolution techniques

Team management

Meticulous attention to detail

Production scheduling

Strong communication skills

Natural leader

Manufacturing background

Familiar with RF systems

Adaptable

Focused on customer satisfaction

Talent development

Skilled multi-tasker

MRP, SAP, WCS, SYNAPSE, Word, Excel, Power Point proficiency

Persuasive

Inventory tracking

Knowledge of ground and air transportation

Automotive logistics and procedures knowledge

Inventory control

Works well independently or team enviroments

Accomplishments

Originally hired in as a CSR but promoted to warehouse & customer service manager at same time in 2006. Oversaw 4 facilities with direct responsibility for maintaining accuracy along with goal driven efficiencies of receiving and shipment of $20-30 million annually of customer owned inventory. Played an instrumental daily role with training, coaching and overseeing the customer service department to achieve complete customer satisfaction which included on time delivery of inbound & outbound freight, scheduling, order entry, marketing and project management.

Maintained a consistent 2-5 percentage turnover rate for material handlers and customer service representatives by 2009 by implementing several well-received team and morale-building programs

Increased the on-time deliveries by 90 percentage within the first year of employment.

Lead team coordinator for the implementation and sustainability for annual certification in AIB or FSNS for food grade facility. AIB highest award of a "superior" rating was achieved in 2009, 2010. FNSN highest award of "excellence" rating was achieved in 2011 & 2012.

Versatile background in three industries - automotive, textiles & warehousing/distribution.

Experience

November 2005 to November 2012

AIP Logistics, Inc. Wapakoneta, Ohio

Customer Service Manager

Created training manuals targeted at resolving even the most difficult customer issues.

Interviewed, hired and trained new quality customer service representatives.Interviewed, hired and trained new quality customer service representatives.

Addressed negative customer feedback immediately.

Monitored the daily activities of customer support individuals

Developed, implemented and monitored programs to maximize customer satisfaction.

Owned team productivity metrics.

Effectively communicated with team members to maintain clearly defined expectations.

May 2005 to May 2012

AIP Logistics, Inc. Wapakoneta, Ohio

Warehouse /Customer Service Manager

Supervised material flow, storage and global order fulfillment.

Evaluated operational records and made scheduling adjustments to maximize efficiency. accurate stock records and schedules.

Oversaw special orders and after-hours, urgent shipping.

Reported inventory balances and cycle counts Synapse & WCS systems.

Oversaw warehousing and storage practices and housekeeping.

March 1999 to September 2001

Miller's Textile Services, Inc. Wapakoneta, Ohio

Production Supervisor

Supervised production schedules, production quality and on time delivery.

Established and adjusted work procedures to meet production schedules.

Implemented root cause and corrective actions to remove production constraints and improve product quality.

Diligently maintained safety and quality standards.

Addressed [] website inquiries per day, converting [] into renewal customers.

June 1990 to February 1999

JB Tool & Machine, Inc. Wapakoneta, Ohio

Customer Service Lead Representative

Successfully interacted with customers to expedite orders.

Guaranteed positive customer experiences and resolved all customer complaints.

Accurately input all data entry all daily shipping and receiving orders.

Kept abreast of rapidly evolving technology.

Education

1984 Admiral King High School Lorain, Ohio

High School Diploma General

Coursework in Business, Marketing and Communications

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