Customer Service Manager
Resume:
.
Sherllie
PoloCase Manager
Sherllie Polo
Apollo Beach, FL 33572
***********@*****.***
Tel: 813-***-**** Fax:813-***-**** Alt:813-***-****
OBJECTIVE
To obtain a position as a Scheduler Abbstractor, that offers challenge, growth and career opportunity.
ACTIVITIES
Active participating member of a Resurrection Catholic Church in Riverview Florida. Currently teaching teenagers catechisim class.
EMPLOYMENT HISTORY
10/2009 - Present
Hard Rock Casino Tampa, FL
Casino Dealer
Dealing card games, direct contact with customers, resourceful while interacting with adverse customer base to ensure high level of customer satisfaction which resulted in increased sales and contributed to the efficient and resourceful operation of the sales in Table Games Department. Responsible for the collection and payment of money.
Compliance with company guidelines as well as Casino Operations and Table Games.
1/2005 - 8/2008
Mohegan Sun Casino Uncasville, CT
Casino Dealer / Supervisor
Dealing card games, dice games, and roulette.
Supervising Table Games rules and procedures with coworkers for Table Games and Gaming Commission.
Face to face customer service.
1/2006 - 8/2006
United Way of CT Rocky Hill, CT
211 Call Specialist
Answering phones in a data base information system to meet peoples needs and referred them to health and human services sites. As well as providing crisis internvention and domestic violence calls. Providing basic needs referrals, such as, food, energy, housing and transportation.
7/1998 - 8/2006
Perception Program Willimantic, CT
Case Manager
Participating in assigned clinical assessment and evaluation as well as engage in clinical groups with patients, such as: trauma treatment, relapse prevention, criminal thinking, anger management, life skills, spiritually, self care, med management, socialization, grief and loss, dual disorders, job development, parenting, drug, alcohol, education and counseling surrounding issues that affect and impact clients.
Maintain up to date and organized case reports and files. As well as answering phones and clerical duties as needed
EDUCATION
1998 Social Work
Bachelors Degree GPA: 3.0 - University of Mexico, Distrito Federal, Mexico
Social Service
KEYWORD SUMMARY
Bilingual English and Spanish.Computer Expertise :Microsoft Word, Microsoft Excel, Microsoft Access and Power Point
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