Customer Service Sales

Sheena Thompson

Email: ********@**-********-********.***

Address:

City: Lancaster

State: PA

Zip: 17601

Country: USA

Phone: 610-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Committed, motivated and reliable office administrative professional with 6 years extensive experience working with a diverse client base and delivering results. Exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.

Educational Background:

High School Dipolma from Great Valley High School, Frazer PA 1/2001 to 6/2001 (Child Development)

Job History / Details:

Career Overview

Committed, motivated and reliable office administrative professional with 6 years extensive experience working with a diverse client base and delivering results. Exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.

Core Strengths

Exceptional customer service

Appointment scheduling

Front desk management

Inventory maintenance

Employee interviewing and hiring

Payment tracking systems

Multi-tasker extraordinaire

Schedule management

Deadline-oriented

Microsoft Office

Time management

Professional and mature

Resourceful

Dedicated team player

Cash handling accuracy

Organized

Strong communication skills

Currency and coin counter

Reliable

Friendly

Energetic

Approachable

Flexible

Strong work ethic

Meticulous attention to detail

Persuasive

Focused on customer satisfaction

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

Consistently generated additional revenue through skilled sales techniques.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Database Maintenance

Assisted in the managing of the company database and verified, edited and modified members' information.Computed Data Reports

Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Scheduling

Managed detailed scheduling to ensure adequate staffing through high-volume holiday season.

Work Experience

October 2009 to Current

OrTanic/Express Tan Paoli, Pa

Store Manager

Delivered excellent customer service by greeting and assisting each customer.

Addressed customer inquiries and resolved complaints.

Opened a new store location and assisted in recruiting and training new staff.

Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.

Completed weekly schedules according to payroll policies.

Wrote order supply requests to replenish merchandise.

Trained staff to deliver outstanding customer service.

Addressed and corrected sales staff communication issues in a tactful and effective manner.

Worked closely with the district manager to formulate and build the store brand.

Informed guests of spa services, programs and activities over the phone and in person.

Addressed all guest complaints and referred any escalated situations to management.

Checked members and guests in promptly for their appointments.

Instructed guests on facility safety measures.

Coordinated and booked all spa service appointments for individual and group clients.

Meticulously entered client and service information when booking appointments.

Provided accurate product and merchandise information to customers.

January 2008 to January 2009

Merry Maids Lancaster, Pa

House Cleaner/ Supervisor

Cleaning houses, office buildings.

Served as mentor to junior team members.

Addressed negative customer feedback immediately.

Provided a high level of product and leadership support to representatives and clients.

Polished furniture and metal fixtures.

Dusted and mopped all hard surfaces.Cleaned public restrooms, including scrubbing sinks, toilets, counter tops and mirrors.

Cleaned and maintained bathrooms and showers and swept and mopped floors.

January 2007 to January 2008

Citadel Federal Credit Union Coatesville, Pa

Teller

Opened new customer accounts, including checking, savings and lines of credit.

Processed sales referrals and promoted bank services and products.

Established new customer accounts including checking, savings, lines of credit and loans.

Balanced daily cash deposits and bank vault inventory with a zero error rate.

Processed cash withdrawals.

Examined checks for identification and endorsement.

Maintained confidentiality of bank records and client information.

Directed specific questions to appropriate branch personnel.

Delivered prompt, accurate and excellent customer service.

March 2005 to February 2007

Tropical Resort Tans Virginia Beach, Va

Assistant Manager

Delivered excellent customer service by greeting and assisting each customer.

Addressed customer inquiries and resolved complaints.

Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.

Completed weekly schedules according to payroll policies.

Wrote order supply requests to replenish merchandise.

Informed guests of spa services, programs and activities over the phone and in person.

Addressed all guest complaints and referred any escalated situations to management.

Checked members and guests in promptly for their appointments.

Instructed guests on facility safety measures.

Coordinated and booked all spa service appointments for individual and group clients.

Meticulously entered client and service information when booking appointments.

Provided accurate product and merchandise information to customers.

Educational Background

2001 Great Valley High School Frazer, Pa

Diploma Child Development

3.4 GPA

Financial Math

Additional Information

Contact this candidate