Customer Service Administrative Assistant

Elizabeth L Taylor

Email: ********@******************.***

Address:

City: New Bern

State: NC

Zip: 28562

Country: USA

Phone: 252-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.

Educational Background:

High School Dipolma from Havelock High, Havelock NC 1/2001 to 5/1980 (General)

Job History / Details:

Summary

Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.

Highlights

Meticulous attention to detail

Results-oriented

Time management

Professional and mature

Dedicated team player

Strong interpersonal skills

Schedule management

Billing and coding

Dental terminology knowledge

Patient charting

Insurance eligibility verifications

Strong problem solver

Meticulous attention to detail

Appointment scheduling proficiency

Office management professional

Insurance verification competency

Computer charting

Dental records management

Dentrix

Ultrasonic usage

Dental equipment maintenance

Accomplishments

Data Preparation

Prepared medical records packets for insurance reviews of procedures and fees/services justification.

Medical Records

Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filing system.

Training

Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Experience

February 1996 to November 2012

Dr.J.M.Hodges DDS New Bern, NC

Office Manager

Duties included but not limited to : Scheduled and maintained patients,filed insurance,accounts receivable,maintained patients records,collections from insurance and patients co -pay,coordinate referral of patients to area practices,maintained public relations for our office,bank deposits,ordering of dental supplies.

Education

1980 Havelock High Havelock, NC

High School Diploma General

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