Customer Service Technician

Confidential User

Email: ********@***********.***

Address:

City: NORTH PROVIDENCE

State: RI

Zip: 02911

Country: USA

Phone: 401-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly skilled and dependable with hands-on experience and excellent training to perform service, diagnostics, and repairs on domestic and imported automobiles and trucks. Contribute to repeat and referral business through strong problem-solving skills and commitment to top-quality workmanship and excellent customer service. Expertise interpreting technical specifications; provide leadership to other mechanics to increase repair accuracy, minimize lost time, and ensure safety compliance.

Educational Background:

High School Dipolma from M.T.T.I, East Providence RI 1/2001 to 6/2005 (AUTOMOTIVE REPAIR)

Job History / Details:

Career Overview

Highly skilled and dependable with hands-on experience and excellent training to perform service, diagnostics, and repairs on domestic and imported automobiles and trucks.

Contribute to repeat and referral business through strong problem-solving skills and commitment to top-quality workmanship and excellent customer service.

Expertise interpreting technical specifications; provide leadership to other mechanics to increase repair accuracy, minimize lost time, and ensure safety compliance.

Skills

BRAKES

SYSTEM DIAGNOSIS

HYDRAULICS

DISC BRAKES

DRUM BRAKES

POWER ASSISTANCE

ANTI -LOCK (ABS)

TRACTION CONTROL (TCS)

ELECTRONIC STABILITY CONTROL (ECS)

ELECTRICAL & ELECTRONICS

SYSTEM DIAGNOSIS

BATTERY SERVICE

STARTING SYSTEM

CHARGING SYSTEM

LIGHTING & H.I.D SYSTEMS

GAUGES, WARNING DEVICES & INFORMATION SYSTEMS

COOLING - HEATING & AIR CONDITIONING

COOLING SYSTEM DIAGNOSIS & REPAIR

HEATING & VENTILATION DIAGNOSIS & REPAIR

AIR CONDITIONING REPAIR

OPERATING CONTROLS

REFRIGERANT CHARGING, RECOVERY RECYCLING AND HANDLING

ENGINE PERFORMANCE

ENGINE DIAGNOSIS & REPAIR

COMPUTERIZED ENGINE CONTROLS

IGNITION SYSTEM DIAGNOSIS & REPAIR

FUEL INJECTION DIAGNOSIS & REPAIR

EXHAUST & EGR DIAGNOSIS & REPAIR

EMISSION CONTROL SYSTEMS DIAGNOSIS & REPAIR

ENGINE RELATED SERVICE

BELT DRIVE ACCESSORIES DIAGNOSIS & REPAIR

SUSPENSION AND STEERING

DIAGNOSIS

AIR RIDE, SHOCK AND STRUT SUSPENSION DIANOSIS & REPAIR

STEERING SYSTEM DIANOSIS & REPAIR

WHEEL ALIGNMENT

WHEEL, TIRE & VIBRATION DIANOSIS & REPAIR

Professional Experience

July 2008 to Current

L'EUROPA COMPLETE AUTO REPAIR NORTH PROVIDENCE, RHODE ISLAND

AUTOMOTIVE TECHNICIAN

LEAD TECHNICIAN

Supervise and assist four full time mechanics in troubleshooting, diagnosing,and repairing a wide variety of makes and models.

Evaluate accuracy of diagnosis and approve recommended repairs.

Ensure customer satisfaction with a fix it right the first time mentality

Conducted automotive inspections, Diagnosis and repairs of domestic and imports to include engines, transmissions, differentials, brakes, clutches, starters, axles, steering gears, fuel systems, cooling systems, and other mechanical and electrical systems.

Built solid reputation as highly skilled and quality-driven mechanic; entrusted with increased responsibility, often supervising other mechanics.

Recognized by management for expertise and routinely called upon for recommendations; provided valuable guidance that led to avoidance of lost time and money wasted on incorrect parts many times.

Professional History

July 2007 to June 2008

VILLAGE MOTORS NORTH PROVIDENCE, RHODE ISLAND

AUTOMOTIVE TECHNICIAN

Professional History

August 2005 to July 2007

MIDAS MUFFLER CO. NORTH PROVIDENCE, RHODE ISLAND

AUTOMOTIVE TECHNICIAN

Professional Courses and Certifications

2005 M.T.T.I EAST PROVIDENCE, RHODE ISLAND

AUTOMOTIVE TECHNOLOGY AUTOMOTIVE REPAIR

Professional development in the field of automotive repair and technology,

I performed 720 hours of hands-on training and class time covering the fundamentals of auto repair and all of the systems involved in making your car work right.

I received professional training from my teacher a 35 year Chrysler A.S.E. certified master technician.

I received my Rhode Island state inspectors safety license before completing my class.

We covered the fundamentals of brakes, Electronics, Heating & Cooling, steering & suspension and Engine performance.

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