Customer Service Manager

Katherine Ciuba

Email: ********@********-*****.***

Address:

City: Tampa

State: FL

Zip: 33629

Country: USA

Phone: 813-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

To obtain a position within your company allowing me to put to use my previous work experience, strong work ethic and extroverted personality

Educational Background:

High School Dipolma from Lotus Pond, Tampa FL 1/2001 to 12/2012 (200 hr yoga certification)

High School Dipolma from Hillsborough Community College, Tampa FL 1/2001 to 12/2012

High School Dipolma from York University, Tampa FL 1/2001 to 12/2012

Job History / Details:

Summary

To obtain a position within your company allowing me to put to use my previous work experience, strong work ethic and extroverted personality

Skills

Experience with teaching yoga to children and elderly

CPR certification

CNA certificate of completion

ER and Ambulance transport experience.

200 hr yoga certification

Extremely computer literate: Microsoft Excel, Outlook, Powerpoint etc.

Fluent in English and Polish.

Some knowledge of French and Spanish.

Accomplishments

Customer Service

Collaborated with The First Data Corporation to ensure the delivery of efficient, high-quality service to clients at Merchant Select Services.

Consistently recognized by management for providing superior customer service.

Life Enhancement

Brought greater levels of physical and mental health to children age 3-5 with mental disabilities by teaching yoga once a week.

Experience

September 2012 to Current

Citrus Park Elementary Tampa, FL

Yoga Teacher

Teach pre k yoga to children ages 3-5 with learning disabilities.

March 2012 to Current

Vital Care Services Tampa, FL

Administrative/Personal Assistant

Create newsletters and send to current and potential clientèle.

Prepare and organize clients file folders.

Data entry into Salesforce.com.

July 2010 to February 2012

Merchant Select Services Tampa, FL

Relationship Manager

Customers Services and technical support

Filed files, typed dictations, mailing, faxing photocopying

Used Excel, outlook and Quickbooks

Managed and maintained advertising for the company

11/09 to 09/10

Franzen Marine Tampa, Fl

Receptionist/Administrative Assistant

Answered phone calls, pick-up and deliver products.

Handled Sales of motors and boats.

Handle payments, checks and deposits.

03/09 to 09/09

Armani Exchange Miami, Fl

Sales Associate

Helped clientele with and questions or help with products.

Worked at the register with large amounts of cash.

Kept the store organized.

07/08 to 09/09

The Nash Hotel Miami, Fl

Bartender/Manager

Served alcoholic beverages to customers.

Worked 9 hour shifts.

January 2006 to January 2009

Wallace Emerson Community Center Toronto, ON

Daycare Assistant

Worked in daycare with children 1-8 years of age Watched over and played with children Set up and took down large play area

02/05 to 03/08

Tigris Promotions ON

Promotional Staff Member

Rewarded for one of the highest cell phone sales for Brampton area.

Increased sales for Rogers Motorola and Source by Circuit City.

Developed skills and knowledge to sell a product.

Metropolitan Ministries Tampa, Fl.

worked in the stores.

March 2004 to January 2008

Lincoln Place Nursing Home Toronto, ON

Yoga Teacher

Taught gentle yoga to Elderly

06/03 to 08/06

Village Beauty Studio North York, ON

Assistant Manager

Handled many financial duties and large amounts of currency.

Answered phones, booked appointments, and kept clients satisfied.

Education and Training

2013 Florida Medical Training Institute Tampa, FL

Emergency Medical Technician

2012 Hillsborough Community College Tampa, FL

2006 York University North York, ON

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