Customer Service Manager

Steven C Dixon

Email: ********@******.***

Address:

City: Centerville

State: MN

Zip: 55038

Country: USA

Phone: 651-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

To manage people, interface with customers, and show by the importance of Customer Service and Product Quality, this will help insure customer loyalty. I work with HP Partners

Educational Background:

High School Dipolma from Century College, White Bear Lake MN 1/2001 to 7/1979 (Business Machine Repair)

Job History / Details:

Summary

Customer service-oriented Customer Experience Manager committed to resolving problems for customers quickly and accurately to reduce downtime and increase productivity.

Highlights

Deliver positive customer satisfaction

Own the process to resolution

Secure feedback from customer

Establish strong customer relationship

Build strong relationship VAR's

(value added resellers)

Facilitate problem solving techniques

Excellent problem solving skills

Ability to determine problem/issues into action plan

Accomplishments

Increased ALI (Account Loyalty Index) score for my accounts to above the targeted goal of 3.75 on a 5 point scale.

Continued to build relationships with customer and account team for better relationship.

Experience

November 2007 to May 2012

Hewlett Packard Company Centerville, Minnesota

Customer Experience Manager

Create positive customer experience managing customer product quality and reliability issues.

Facilitator of alternate resources and initiatives that help drive customer loyalty.

Serves as direct point person to drive customer satisfaction.

Responsible for finding alternative solutions for product quality

Build strong relationship with VAR's (value added resellers) for customer issues and concerns.

Ensures proactive management of product quality program knowledge and issues.

Provide leadership and training for new members of team.

March 1996 to October 2007

Smith Micro Technologies Vadanis Heights, Minnesota

Senior Account Rep

Manged staff of 40 from warehouse function, to PC imaging, to installation, repair and recovery of old pc equipment

Responsible for same day depot repair of sales force

Responsible for life cycle services

Provide leadership and direction to all staff on day to day productivity

Managed desktop life cycle support, ordering, installing and repairs

Education

Century College White Bear Lake, Minnesota

Associate of Arts Business Machine Repair

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