Management Manager

JAMIE DURLING

Email: ********@************.***

Address:

City: HOBOKEN

State: NJ

Zip: 07030

Country: USA

Phone: 347-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Human Resources leader with extensive experience delivering innovative solutions at the local, regional, national and international levels. Focus on exercising use of generalist and specialty skills, supporting the growth of business and employees. Technical proficiencies include Microsoft Office, SPSS, Lotus Notes, SAP, Taleo & PeopleSoft.

Educational Background:

High School Dipolma from Hofstra University, Hempstead NY 1/2001 to 5/2003 (Industrial and Organizational Psychology)

High School Dipolma from Boston College, Hempstead NY 1/2001 to 12/2012

Job History / Details:

Summary

Human Resources leader with extensive experience delivering innovative solutions at the local, regional, national and international levels. Focus on exercising use of generalist and specialty skills, supporting the growth of business and employees. Technical proficiencies include Microsoft Office, SPSS, Lotus Notes, SAP, Taleo & PeopleSoft.

Highlights

Employee relations

Training and development

Regulatory compliance

Exceptional interpersonal skills

Recruitment, hiring and retention

Talent Management

Compensation administration

Organization design

Accomplishments

Reduced employee turnover by 10 percentage .

Ensured compliance with salary medians to /- 20 percentage to target.

Achieved 99 percentage completion of new performance management program.

Developed and supported the promotion of 50 employees to manager/senior manager level.

Avoided court suits and achieved 100 percentage mediation of complaints filed, with a 100 percentage success rate at below budget allocated.

Experience

November 2011 to February 2012

J. CHRISTOPHER CAPITAL New York, NY

Director Field HR

Increased the employee base by 200 percentage to meet changing staffing needs.

Directed performance management program to maximize assessment of goal achievement and bonus calculation.

Designed, developed and executed the HR retail strategy for a new multi-brand organization.

Conducted new employee orientation to foster positive attitude toward organizational objectives.

Advised managers on organizational policy matters and recommend needed changes.

Conducted internal needs analysis and surveys to identify JCC core competencies and behaviors definitions for performance and talent management.

Served as a link between management and employees by handling questions, interpreting and administering offers and helping resolve work-related problems.

Designed and executed talent assessment strategy, using the nine-box grid for the organization.

Supported the organization and departments on structure, design and realignment.

Ensured all legal compliance.

February 2011 to September 2011

COACH New York, NY

Director HR - Global People Development

Executed training and talent management strategies including building organizational development capabilities in the areas of process improvement, change management initiatives, team and individual development as well as management development.

Analyzed each department's training needs and developed new training programs based on the analysis.

Created and implemented ongoing organizational development Capabilities which focus on: process Improvement efforts, change management initiatives, team development and organizational design.

Created and delivered key strategic on-boarding and management development programs for all employees.

Ensured all development, training and talent management criteria and content is aligned with legal requirements.

Designed and executed training modules that implemented strategic business practices and organizational behavior training concepts.

Created and managed a development budget for 6 departments.

February 2008 to February 2011

RICHEMONT New York, NY

Head of HR & Sr. Manager Training & Development (Director level)

Managed all of HR for the largest division in North America, Richemont N.A. and all professional development for 16 brands and 4 shared service functions in North and South America.

Co-developed the talent management strategy for North America in partnership with international colleagues in order to maximize and foster the growth of internal talent.

Provided counsel to operations executive management team on all employee relations, compensation, leave and talent issues.

Conducted investigations with support from legal council related to harassment, disability and leave claims.

Designed structure and headcount budget.

Led all harassment investigations.

Led training programs designed to implement new agent performance management standards for all corporate and brands.

Designed and implemented job-ranking for N.A. population.

October 2004 to February 2008

BVLGARI New York, NY

Senior HR Development Specialist (Manager)

Managed all HR & employee relations for the Americas for over 600 employees (North/South America & Caribbean).

Partnered with executive management and legal team (both internal and external) on all ER and harassment issues as well as product infringement.

Managed & implemented all talent management/human capital activities/team for the retail, wholesale, travel retail, skincare & Parfums business units.

Partnered with training & OD departments (Americas, Europe & Asia) in assessment of human capital and identification of training needs based on both individual & organization growth.

Designed and delivered management development & induction programs.

Forecasted headcount with CEO with an emphasis on talent support of future business needs and financial implications.

Ensured compliance and assessed risk management relating to national/international legal matters/requirements.

Supported management of a global team of development professionals.

October 2001 to January 2004

HR Consultant

Delivered organizational expertise to top organizations, including J.P.Morgan Chase Retail Bank, AT&T, Merck, Citigroup Consumer Bank (Citibank), and UBS Paine Webber.

Performed comprehensive evaluation and analysis of all current skill development programs, with emphasis on assessing individual impact and business productivity.

Provided needs assessments, customized department development programs, performance management, coaching, and recruitment/hiring techniques.

Created and executed employee surveys, analyze results and deliver recommendations, presentations, and reports to key management teams.

Developed and implemented 360 feedback program and trained managers on interpretation methods and development planning.

September 2002 to May 2003

HOFSTRA UNIVERSITY Hempstead, NY

Industrial/Organizational Management Instructor

Conducted lectures and training in Organizational Design/Development and Measurements / Statistics to undergraduate students.

Developed comprehensive and engaging curriculum/examinations addressing needs assessment and research methods, analysis of collected data and the S.P.S.S. analysis program.

Provided student mentoring to motivate individuals, set performance goals, and clarified coursework theories.

July 1996 to October 2001

GAP INCORPORATED New York, NY

Field Work-Study Manager

Managed hiring process for opening of two new flagship locations in both NY/MA.

Chosen to support launch of 3 new Banana Republic flagship locations in Chicago, NYC & Boston

Managed flagship location with volumes exceed $22 million.

Coached one-on-one with management team on performance appraisal results.

Implemented all aspects of the successful Back to School Training Program, a comprehensive training program returning to core company values with attention to product and customer service, including new Point-of-Sale training and updated systems.

Partnered on the development and execution of highly effective Management Development Program with focus on communication, performance management, diversity, interviewing, and conflict resolution.

Education

Hofstra University Hempstead, NY

Master of Arts Degree Industrial and Organizational Psychology

Boston College Boston, MA

Bachelor of Arts Degree Psychology & Business Management

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