Customer Service Manager

Brittney Rendino

Email: ********@******************.***

Address:

City: Cuyahoga Falls

State: OH

Zip: 44223

Country: USA

Phone: 234-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency.Customer Service Manager with a track record of managing a wide variety of customer service issues quickly and efficiently. High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.

Educational Background:

High School Dipolma from Marlington High School, Alliance OH 1/2001 to 6/2010 (Biology)

Job History / Details:

Summary

Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency.Customer Service Manager with a track record of managing a wide variety of customer service issues quickly and efficiently. High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.

Highlights

Operations management

Staff development

Inventory control

Change management

Cross-functional team management

Staff training

Supervision and training

Computer-savvy

Calm under pressure

Complex problem solving

Sound judgment

Skilled negotiator

Team Leadership

Communication Skills

Service solutions expert

Conflict resolution proficiency

Strong problem solving ability

Exceptional customer service

Team player :)

Organized

Accomplishments

Promoted from Cashier to Animal Care taker.

Promoted to Manager of the Photo Department after being a Photo Tech for 6 months.

Promoted from Photo Department Manager to Assistant Store Manager after 6 more months.

Experience

August 2010 to Current

Walgreens Fairlawn, OHIO

ASSISTANT MANAGER

Starting off as a Photo Technician at my current work place opened the door for promotions shortly down the road. From each promotion came gallons of new information to obtain in my mind and everyday life. Showing that I gave my all and more. Building character each step of the way and perfecting my customer service became my life. I went from heavy computer training and basic register skills to operating machines and doing maintenance on them. The first promotion I received at my current job included managing the photo lab. Ensure all Photo Lab employees working on process film comply with Federal and State laws as well as OSHA regulations. Recommend feasible solutions for enhancing Photo Lab performance and execute plans. Supervise plus operate entire equipments, kiosks and technologies pertinent to Photo Lab. alSO Ensure staff follows all Loss Prevention policies to reduce Shrink in Photo Lab along with react to every sign of external and internal theft. Maintain and manage in-stock position of all Photo Lab supplies. Perform with Store Manager to estimate inventory needs on basis of local and seasonal events. Coordinate and supervise training and certification of entire Photo Lab employees. Assign, prioritize plus follow up on assignments to Photo Lab staff while directing and providing feedback. Convey and perform effectively with Store Team, District Manager, Regional Category Specialist and Qualex Account Development Specialist. Interact and perform duties with Store Manager to develop weekly Photo Lab schedule on basis of processing volume to attain customer service standards. Conduct all Front Store plus Pharmacy activities defined by Store Manager. Then the next big promotion becoming a Assistant Manager of Walgreens was a different kind of ball game to learn. I now tackle all departments of the store which include, cosmetics, photo lab, front end, and pharmacy. Some duties include making decisions about store operations. Seek to raise the store's profits by attracting more shoppers, providing better customer service and selling more goods. Training salespeople and monitoring inventory. Settle conflicts such as scheduling errors or customer complaints. Maintain the physical appearance of the store and ensure quality product presentation. Great problem solving skills was a must to learn. Dealing with different personalities and treating them with the best customer service is a absolute must I've learned from everything.

12/7/2012 12:00:00 AM

June 2007 to January 2009

PET SUPPLIES PLUS FAIRLAWN, OHIO

CASHIER/ANIMAL CARE TAKER

Receive payment by cash, check, credit cards, or automatic debits. Issue receipts, refunds, credits, or change due to customers.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Greet customers entering establishments. Maintain clean and orderly checkout areas. establish prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.The Animal care taker part of my position included a handful of opposite working skills I encountered. Prepare the special diets that the animals need to stay healthy. Keeping the enclosures clean and provide intellectual stimulation with toys and other items. Keepers develop a close relationship with the animals in their care and carefully observe their behavior daily. They report illness or injuries.

Education

2010 Marlington High School Alliance, Ohio

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