Customer Service High School

Mildene Faulkner

Email: ********@**********.***

Address:

City: Memphis

State: TN

Zip: 38127

Country: USA

Phone: 901-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly enthusiastic customer service professional with 9 years client interface experience.Personable and responsible Cashier with 9 years in retail and customer service. Solid team player with upbeat, positive attitude. Hourly expectation is at least 11.00 an hour. Currently employed, but not under a contract. Authorized to work in the United States and is able to start work immediately. Never convicted of a felony.

Educational Background:

High School Dipolma from Charlotte Amalie High School, Charlotte Amalie VI 1/2001 to 6/1998 (Basic High school courses)

High School Dipolma from Strayer University, Charlotte Amalie VI 1/2001 to 12/2012

Job History / Details:

Professional Summary

Highly enthusiastic customer service professional with 9 years client interface experience.Personable and responsible Cashier with 9 years in retail and customer service. Solid team player with upbeat, positive attitude.

Hourly expectation is at least 11.00 an hour. Currently employed, but not under a contract. Authorized to work in the United States and is able to start work immediately. Never convicted of a felony.

Skill Highlights

Strong organizational skills

Seasoned in conflict resolution

Courteous demeanor

Large cash/check deposits expert

Inventory control familiarity

Customer service expert

Telecommunication skills

Opening/closing procedures

Active listening skills

Sharp problem solver

Energetic work attitude

Store maintenance ability

Telephone inquiries specialist

Invoice processing

Adaptive team player

Work Experience

September 2012 to Current

Northgate Animal Hospital Memphis, Tennessee

Receptionist

answer telephone, screen and direct calls

take and relay messages

provide information to callers

greet persons entering organization

direct persons to correct destination

deal with queries from the public and customers

ensures knowledge of staff movements in and out of organization

monitor visitor access and maintain security awareness

general administrative and clerical support

prepare letters and documents

receive and sort mail and deliveries

schedule appointments

organize conference and meeting room bookings

maintain appointment diary either manually or electronically

co-ordinate meetings and organize catering

tidy and maintain the reception area

March 2004 to February 2012

Walnut Grove Animal Clinic Memphis, Tennessee

Receptionist

answer telephone, screen and direct calls

take and relay messages

provide information to callers

greet persons entering organization

direct persons to correct destination

deal with queries from the public and customers

ensures knowledge of staff movements in and out of organization

monitor visitor access and maintain security awareness

general administrative and clerical support

prepare letters and documents

receive and sort mail and deliveries

schedule appointments

organize conference and meeting room bookings

maintain appointment diary either manually or electronically

co-ordinate meetings and organize catering

tidy and maintain the reception area

September 1998 to September 2003

United States Army Ft. Campbell, Kentucky

Chemical Operation Specialist

CBRN Specialists plan, employ, and coordinate CBRN defense systems in support of joint and combined arms operations including CBRN reconnaissance systems, biological agent detection systems (BIDS), obscurant systems, CBRN decontamination systems, and other CBRN hazard detection and warning systems. In addition, CBRN Specialists coordinate assets and efforts for weapons of mass destruction (WMD) force protection programs, CBRN defense support to civil authorities, CBRN vulnerability analysis, CBRN sensitive site assessment/exploitation, WMD elimination, technical escort operation, CBRN reconnaissance, and CBRN decontamination.

Education and Training

1998 Charlotte Amalie High School Charlotte Amalie, Virgin Islands

High School Diploma Basic High school courses

2015 Strayer University Memphis, Tennessee

BBA Human Resource Management

Currently attending college seeking a Bachelor of Business Administration with a concentration in Human Resource Management. I am currently working on my Associates degree in Health Services.

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Database Maintenance

Assisted in the managing of the company database and verified, edited and modified members' information.

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