Customer Service Engineer
Resume:
Title:IT Systems Specialist
*********@*********.***
Document
Source below
NAME:,
ADDRESS:
ADDRESS2:
CITY:
STATE: CA
ZIP:
CANDIDATE ID: 2929645
US CITIZENSHIP:
EDUCATION:
EXPERIENCE: 0
WILL RELOCATE: No -
JOB WANTED:
RATE NEEDED:
TELEPHONE: 310-***-****
EMAIL: *********@*********.***
HOMEPAGE:
HOTTEST SKILLS: engineer, communication, sale, cisco, cisco router, microsoft, nt4, a+
certification, ccna, certified novell, firewall, html, information technology, linux,
lotus notes, mandrake, mcse, network engineer, novell, programming
REVISION: 08-SEP-02
RESUME:
NAME: Mark Segal
ADDRESS:
CITY: Santa Monica
STATE/PROVINCE: CA
ZIP/POSTAL CODE:
COUNTRY: USA
EMAIL: *********@*********.***
PHONE: 310-***-****
CANDIDATE ID: 218556
CITIZENSHIP: US
Citizen
EDUCATION: Undergraduate Work
EXPERIENCE: 1
WILL RELOCATE: Open
RELOCATION INFO: CA
JOB WANTED: Any
RATE NEEDED:
HOMEPAGE:
COMMENTS:
HOTSKILLS: Extensive training/experience in Networking, Client Service,
Telecommunications
ESUME
MARK P. SEGAL
1832 9TH Street
Santa Monica, CA 90404
*********@*********.***
OBJECTIVE
Position with responsibilities in Computer and Information Technology.
CAREER PROFILE
Over 1 year of progressive experience in computers, software, and hardware.
Extensive training/experience in Networking, Client Service, Telecommunications.
Experienced in Hardware and Network installation, troubleshooting, final
implementation.
Help Desk experience directed to conversions/upgrades, software
troubleshooting, tech assistance, customer service/support and problem
resolution.
Earned certification as Microsoft Certified Systems Engineer (MCSE)/Comptia A+
and others.
Background in MS-Windows, Windows NT, Office, Word, Excel, Access, Powerpoint,
Exchange.
Exposure to the customer including direct sales, marketing and customer service.
Strong communications, personnel and organizational skills.
EDUCATION
State University of California,
Long Beach, CA
Completing Bachelor of Arts (BA) degree
in Music.
Musicians Institute of California,
Hollywood, CA
Completed 1 year course in Music and Composition.
OTHER EDUCATION / CERTIFICATIONS
Microsoft Certified System Engineer 2000
Certified Novell Administrator
Comptia A+ Certification 2000
Completing study for CCNA
TECHNICAL SKILLS
OPERATING SYSTEMS
MS Windows 95/98/NT4/2000/XP, Mac OS 8.6/9.2/X,
Linux Red Hat 7.1, Mandrake 8.1
HARDWARE/SOFTWARE
Cisco router/switch configuration, Exchange 5.5/2000, Firewalls,
VPNs, Arcserve 6.61/2000, BackupExec, Citrix Metaframe, Virus
software including Norton, McAfee, InoculatIT, Trend-Micro,
MS OFFICE, Word, Excel, Access, Powerpoint, Front Page,
Outlook, Internet Explorer, Lotus Notes, ACT! 2-4, Goldmine.
Netscape, IIS
PROGRAMMING LANGUAGES Visual Basic, HTML
CURRENT EMPLOYMENT
Network Magic Unlimited, Santa Monica, CA 2000-PresentNetwork Engineer
Responsible for technical support of large/small networks, operating systems,
hardware, software, routers, switches, telecommunications, customer support.
Provide technical team support to Engineering and Sales Personnel.
Complete onsite duties with primary contact with User technical personnel and
management.
Network support at customer site for Melissa Foods providing on-site technical
activity.
Identification, analysis, project management and implementation of network
systems.
Sales support in areas of Cisco routers resulting in increased sales.
Assist/maintain hardware, software conversions/enhancements and consultation.
Handle trouble desk including remote maintenance and troubleshooting.
Responsible for the support/maintenance of Windows 95/98/NT4.0/2000/XP, Office
97/2000/XP.
Provided technical support for over 120 Users in use of Exchange 5.5/2000.
Provide hardware support for Compaq/Dell/HP, servers, desktops and laptops.
Set up network connections for internal users.
Insured equipment readiness, accuracy and timeliness of locations for moves.
REFERENCES AVAILABLE ON REQUEST
Contact this candidate