Customer Service High School

Daniel Coelho

Email: ********@****************.***

Address:

City: Stoughton

State: MA

Zip: 02072

Country: USA

Phone: 781-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Outgoing, offering extensive knowledge of hospitality etiquette, and superior customer service. Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively. High energy with a dedication to positive guest relations. Customer service and cash handling background.

Educational Background:

High School Dipolma from Massasoit Community College, Canton MA 1/2001 to 5/2011 (Psychology)

High School Dipolma from Stoughton High School, Canton MA 1/2001 to 12/2012

Job History / Details:

Summary

Outgoing, offering extensive knowledge of hospitality etiquette, and superior customer service. Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively. High energy with a dedication to positive guest relations. Customer service and cash handling background.

Highlights

Highly responsible and reliable

Point of Sale (POS) system operation

Works well under pressure

Exceptional interpersonal skills

Mathematical aptitude

Upbeat, outgoing and positive

Experience

May 2008 to May 2009

Walgreens Norwood, MA

Service Clerk

Described use and operation of merchandise to customers. Received and processed cash and credit payments for in-store purchases.

Placed special merchandise orders for customers. Shared product knowledge with customers while making personal recommendations. Demonstrated that customers come first by serving them with a sense of urgency. Shared product knowledge with customers while making personal recommendations. Worked as a team member to provide the highest level of service to customers. Maintained friendly and professional customer interactions. Verified that all merchandising standards were maintained on a daily basis.

March 2009 to Current

Gomes Construction Stoughton, MA

Construction Management

Qualified competitive subcontractor bids prior to execution of contracts. Carefully coordinated plans and specs using marketing programming standards. Facilitated processing of RFI's, submittals and samples among the general contractor, the owner and the owner's consultants. Managed the rights of way, easement and dedication processes. Obtained notices of completion and compliance certifications from all of the construction administration consultants. Acted as the liaison between landscape architects and the general contractors. Followed through with competent execution of project plans by providing proper tools and equipment to all construction personnel. Efficiently recorded and rejected incorrect deliveries of material to site.

September 2009 to January 2010

Lafyette House Foxboro, MA

Host

Skillfully anticipated and addressed guests' service needs. Consistently adhered to quality expectations and standards. Delivered exceptional, friendly and fast service. Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests. Maintained a professional tone of voice and words at all times, including during peak rush hours. Promoted and endorsed the company to bring in new business. Facilitated prompt and accurate seating and service of all guests. Greeted guests and communicated about wait time. Welcomed and acknowledge all guests in a friendly, service-oriented manner. Actively complied with all health department regulations and rectified issues immediately. Regularly cleaned host stand and buffet area. Assisted servers and dining room hosts and quickly responded to guests' needs. Completed opening and closing checklists according to set standards. Managed closing duties, including restocking items and reconciliation of the cash drawer. Supported other areas of the restaurant as necessary, such as setup, cleanup, and prep work.

Education

Massasoit Community College Canton, MA

High School Diploma Psychology

Coursework in speech communication. Academic Achievement Award in science.

2009 Stoughton High School Stoughton, MA

High School Diploma

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