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Customer Service Human Resources

Location:
Escambia, FL
Posted:
January 05, 2013

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Resume:

Looking for Full Time Employment (Pensecola)

Date: 2013-01-02, 12:58PM ESTsee below

I have returned from Thailand after my 1 year TEFL teaching English as a foreign language ended. I have a clean Criminal/MVR background and can pass a drug screen. I'm available immedditluy day/night and weekends. Please call or email if you have questions or anything available.

Jerry Bailey

2244 Trailwood Dr - Cantonment, FL 32533

abp8lx@r.postjobfree.com - 850-***-****

Dependable professional with strong experience in Management, and Customer Service skills seeking to obtain a challenging position where I can most effectively utilize my analytical, problem solving, and interpersonal skills. Possess the highest degree of integrity, supported by a flawless record of maintaining confidentiality; excellent communicator and team player.

TEFL -Teacher (Teaching English As Foreign Language)

Huai Yot School - Thailand

January 2012 to Present

Role and Responsibilities:

Worked year-round as a full-time English Language teacher at a public middle school in Thailand. I taught 20 sections of 15-30 children in a very vocal and physically intense environment. As the school was extremely basic, I completely adapted minimal pages of curriculum and delivered each class with a PowerPoint-like base, using few handouts and resources for additional support. Though language was a barrier, I participated in all faculty activities both in and outside of school.

Caregiver

Stone Hearth Estates - Gothenburg, NE

January 2011 to November 2011

Worked in a Memory care unit that consisted of 15 to 20 residents. These Residents were diagnosed with Alzheimer's and dementia. I was responsible for attending to specific needs to each resident.

Observes records and reports to the Staff Nurse Symptoms and conditions of residents that could be related to medication interactions, adverse drug reactions or medication side effects.

Demonstrates awareness of proper infection control practice by using Universal Precautions and following policies and procedures of Stone Hearth including OSHA's Blood-borne Pathogen Standard and Stone Hearth's Exposure Control Plan.

Maintained Charting and documentation of resident care and activities.

Provided social interaction such as playing games, puzzles, knitting and singing.

Some of my other job responsibilities were: Changing lines and making beds, prepare and plan meals (including clean up), Help with walking and exercise, Plan ahead for future meals, checking expiration dates on food, doing laundry (which might include ironing.), Housekeeping Duties, Assist with dressing, grooming and bathing, Remind to take medication and pick up new prescriptions, Escort to appointments (doctor, physical therapy, hair salon.

Operations Manager#

Makotek LLC - Columbia, SC

2003 to 2009

Directed 4 offices and 30+ employees in SC and TN.

Conducted field collections and outbound calling for Time Warner Cable and Comcast Cable in an area of over 3 million subscribers.

Disconnected Non-Pay customers that were unable to pay by using 28' to 32' ladders.

Ensured Customer contact in order to recover Client Cable equipment.

Accurately scheduled, rescheduled, or cancelled work orders within CSG, ICOMS and Cable Data billing systems.

Implemented strategies for increasing collections and save rates.

Instructed field techs on successful routing techniques and trained staff on collection trends and strategies.

Managed recruiting, interviewing, hiring and training schedules as well as performed other human resources related functions such as employee suspensions, new-hire paperwork, and administering disciplinary actions up to request for terminations.

Responsible for $40 thousand in monthly receivables, employee payroll and ensuring accurate invoicing.

Field Technician

Makotek LLC - Columbia, SC

2003 to 2004

Contacted Cable Customers to collect Past due balances and outstanding cable equipment. If contact was not made on first attempt, multiple home visits were made.

Complied with the Fair Debt Collection Practices Act.

Utilized customer service skills to communicate with customers.

Completed disconnects on non-pay customers in compliance with client and company policy and procedures.

Climbed telephone poles using 28' and 32' foot ladders to disconnect active cable accounts.

Terminated all open ports, removed all unused splitters and all other material from the drop.

Completed paper work and document job completion in compliance with company and client procedures.

Add Education

Education

Certificate in Teaching Young Learners and Business English in TEFL ENGLISH

International TEFL Academy - Chicago, IL

2011

Skills

Skilled in curriculum writing, Microsoft office, Word, Excel, PowerPoint, Outlook, Project, Lotus Notes, Contribute, Moodle, Mimeo Skilled in Mac applications such as Keynote, NeoOffice, Numbers, Noteshare...

Technical Summary

Field of experience and other qualifications:

A. Administrative & Secretarial:

1. Knowledge of Microsoft Office; MS-Word, Excel & PowerPoint

2. Computer literate with the ability to learn new software applications.

3. Duties require verbal and written communication skills and the ability to type on computer, besides other secretarial skills such as filing

4. Visibility of work requires attention to detail, excellent organizational skills, and discretion with confidential information.

5. Project a professional company image through in-person and phone interaction.

6. Provide personal administrative support

B. Teaching (including tutoring, school events, projects, school broadcast & searching the internet):

1. Teaching elementary/Upper elementary (Primary stage) students

2. Tutoring students and helping them develop projects

3. Preparation & Worksheets on computer.

4. Participating in school activities and events

5. Helping my tutees search the internet for information and to come up with new ideas and projects

6. Encouraging students to prepare and present school broadcast that enable to build confidence in their ability to achieve.

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