Customer Service Sales
Resume:
** ***** ** *** ************** Field (Orlando)
Date: 2013-01-03, 2:38PM **********@*****.***
Hello,
My name is Colisha Pittman. I have copied my resume into this post for your consideration. I realize the formatting of copying into this post is terrible. I have my resume available to send as a word or pdf file if requested. I am available to begin work immediately. I can work any shift; days, nights, weekends and holidays. I am 32 years of age, I have worked in an administrative position for 16 years. I am proficient in all Microsoft office products, primarily word, excel and power point. I am proficient in Word Perfect as well.
Thank you for your consideration.
Colisha R. Pittman
5615 Peninsular Drive
Orlando, Florida 32809
*******@*****.***
OBJECTIVE
To use my diverse skills and abilities in an administrative capacity.
WORK EXPERIENCE
Geotechnical and Environmental Consultants, Inc., Orlando, Florida - 05/2006 - 03/2011
Lead Administrative Assistant
Formatting, copy, binding, and sending out all Geotechnical, Environmental and Construction Materials Testing reports.
Creating new proposal numbers and typing new proposals to send to clients.
Maintaining the network and ensuring all electronic files were saved appropriately in their respective folders.
Keeping track of archiving annually (this was done to make room in our filing space -- older reports that were not "ongoing" were sent off-site to be stored at another facility).
Keeping an updated list of files sent out of the building to an off-site storage facility, as well as ordering them to come back if needed for reference.
Managing IT Department. Addressing any issues within my capability when needed for computers and software, as well as scheduling appointment with the outside contracted IT Company when necessary for anything I was unable to maintain.
Creating Lump Sum invoices, if necessary, to send out with the reports.
Generating a weekly production schedule to send out to all engineers at the beginning of the week to assist project managers with keeping track of deadlines throughout the week.
Ordering of all office supplies, paper and toners. Searching for products online to ensure we were purchasing them in the most cost effective manner.
Attending weekly and monthly department meetings. Creating meeting minutes to send out after each meeting.
Maintaining FTP site. Creating new links when needed, managing files saved to the FTP site, and making sure they were removed after the allotted time.
Marriott Vacation Club, International, Orlando, Florida - 05/2000 - 05/2007
Various Positions/Departments
Started as a part-time, outbound sales associate. Received a nightly list of contacts I was responsible for calling each night.
Promoted by my manager after 3 weeks to a full-time lead. While continuing to maintain my nightly list of contacts.
Monitoring other team members sales calls and their contacts lists
Run nightly sales reports and time share sales reports
Scheduled any call backs from the manager's voicemail left throughout the night and afternoon when the call center was closed.
Created bi-weekly payroll reports to turn in to accounting for commissions.
Transferred to reservations after 6 months. My responsibility was to call guests who already purchased their vacations and assist them with booking their travel dates.
Run nightly availability reports and be sure to call guests back based on dates they requested as far as a year in advance.
Customer Service requested I join their team after a year. Transferred to the CS department, which was an inbound call set up. Resolved any customer service issues that came in to the department with regards to changing dates, charging remaining balances, or any refunds if necessary.
After 7 months, transferred to Data Admin. My responsibility was to accurately enter every sale from the floor into the accounting system and generating an invoice number, which at times reached well over 300 invoices per night. At the end of every month we were graded on our accuracy and awarded for 1st, 2nd and 3rd place. I held the 1st place spot several months in my time there.
Finally, the Inbound sales team started and needed a Lead associate and I was approached to help start the team. Once the team was assembled, my duties were taking inbound sales calls, monitoring the team's calls to ensure customer service. Running nightly, weekly and monthly reports. All while still achieving my monthly budget expectations for personal sales.
Bi-weekly payroll reports for the entire team of 58 associates.
"Team Culture" --this is one of the awards Marriott hands out monthly and then the year end. I was awarded the monthly award twice and ultimately won the year end award my first year in Inbound. I took on the roll of keeping the associates motivated and keeping up the team moral by creating monthly contests and games.
April Flowers and Gifts, Orlando, Florida - 03/1995 - 05/2000
Office Manager
Started as the front desk sales clerk for an after school part time job.
Was trained to do all account receivable and accounts payable and was then promoted to a full time office manager.
Sent out monthly invoices to all house accounts, as well as any 30, 60, or 90 day past due invoices. Calling customers with any outstanding invoices to attempt to collect payment. Generating reports of sales to assist with ordering during the holidays for a comparison and guide in ordering from previous seasons.
EDUCATION
Oak Ridge High School Orlando, Florida 1995 -1999 High School Diploma
SKILLS
Proficient in Word, Excel, Power Point, Outlook, Adobe and Word Perfect.
15 years experience in reporting and data entry of various types.
Excellent in multi-tasking and prioritizing workloads.
Capable of adapting to changing environments.
Work well with others as well as being able to work well alone and be faithful to duties and obligations.
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