Joy M. Resume (Dallas, metroplex)
Date: ****-**-*2, 9:58AM abp8el@r.postjobfree.com
Joy M.
Core Qualifications
Bilingual in Spanish Limited Lines Licensed Agent
Proficient in auto insurance underwriting Strong verbal Skills
Quick learner Customer service trained
Proven leadership ability Data management
Filing Record Maintenance
Experience
Customer service June 2012 to December 2012
Tax Free Shopping / Customer Service Rep
Opening and Closing location, providing customer service to all customers
Handling cash up to $10,000 daily
Processing manifestos, and reviewing all merchandise and receipts
Auto Insurance/ CSRMarch2011 to March 2012
Farmers Insurance Agency -- Cedar Hill, Texas
Responsibilities include handling money, customer service by phone and in person.
Cleaning the office area, filling, Daily reports, verifying previous insurance status
Quote call backs, cancellation calls, faxing and organizing the insured's file.
Auto Insurance Underwriter/CSR December 2009 to December 2010
Gainsco Auto insurance -- Dallas, Texas
Averaged 90 calls per day and over 100 endorsements processed in a day.
Job duties include assisting auto insurance brokers and insured's with auto policies.
Sending agent memos, non-renewing policies, reinstating policies, taking payments.
Auto Insurance CSR/Manager September 2008 to May 2009
Baja Auto Insurance -- Dallas, Texas
Responsibilities included handling money, customer services by phone and in person.
Cleaning office area, filling, daily reports verifying previous insurance.
Customer call backs, cancellation calls, faxing and organizing customer files