Service Quality

cynthia a. tyler { }

408-***-**** c abp8ed@r.postjobfree.com

su m m a ry of qua l i f ic at ions

Motivated, goal-oriented personality. Interpersonal and cross-cultural skills.

Positive, dedicated approach towards completing tasks. Organized and detail-oriented.

wor k ex per i ence volu n t eer e x per i ence

Immigration Paralegal AmeriCorps Volunteer: On-site Coordinator for

Learning Together Family Literacy Program

Chapman Law Firm - Greensboro, North Carolina

Guilford Child Development - Greensboro, North Carolina

06/2008 preSent

09/2007 08/2008

Assisted experienced attorneys with preparation and

Coordinated communication between Latino and

filing of immigration cases

Montagnard families and teachers

Performed legal research necessary to correctly assess

Assisted with specific projects to aid in English acquisition

the course of action to take for immigration cases

and literacy

Communicated directly with clients to obtain relevant

Supervised children s teachers and created lesson plans

information for case preparation

for children and adults

Managed cases to ensure efficient and timely completion

Facilitated classroom instruction for adults and children

ESOL Instructor

AmeriCorps Volunteer: Educator/Outreach Coordinator

Guilford Technical Community College - Greensboro, North Carolina

Greensboro Children s Museum - Greensboro, North Carolina

08/2008 07/2009

09/2006 08/2007

Taught English to speakers of other languages

Created and presented cultural programs for Museum

Planned and implemented lesson plans to ensure

Maintained staff schedules and worked Admissions Desk

comprehension of new material

Made outreaches to local immigrant and refugee

Server

communities

Napoli Italian Restaurant - Greensboro, North Carolina

Designed a Museum ESOL family literacy program for

03/2007 08/2008

Greensboro immigrant families

Provided excellent service for a quality dining experience

Coordinated and taught Summer Programs at the

United Montagnard Christian Church

educ at ion

The University of North Carolina at Greensboro - Greensboro, North Carolina

B.A. Major: International Studies B.A. Major: Linguistics

Minor: Political Science & Spanish Minor: German

May 2010 May 2007

i n t er nat iona l educ at ion

Mannheim University - Mannheim, Germany University of Oulu - Oulu, Finland

German and Linguistics Scandinavian Studies and Finnish

Spring 2005 Fall 2004

awa r d s / r e c o g n i t i o n

Received credential in Cross-Cultural affairs for completion of Americorps trainings and service

Fall 2007

l a nguag e sk i l l s computer sk ills

Conversant in Spanish Microsoft Office Suite: Word, Excel, Powerpoint, Outlook

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