Customer Service Medical

CYNTHIA YORK-CAMDEN MS, RD, LDN

**** ****** ******, ***********, ** 62966, Phone 618-***-****, e-mail: *****************@*****.***

Experienced Registered Dietitian

Acute and Ambulatory healthcare exper ience * Quality Performance * Regulatory Compliance *

Physician Liaison * Staff Training * Community Wellness Advocate * Resourceful * Award Winning Performance *

PROFILE

Organized and motivated individual with extensive experience in healthcare. Proven ability to motivate individuals

and teams to achieve goals. Strong analytical skills to meet performance, productivity and organizational goals.

NOTABLE ACHIEVEMENTS

At Sodexo: Coordinated meal rounding program to successfully improved quarterly patient satisfaction

scores by 6.7% for 2011. Updated and promoted room service program for healthcare client.

At Sodexo, W orked with supervisors to ensure that 95% of the staff received training updates.

At Morrison, Provided outreach programs to promote healt hy lifestyles and improved quality of life.

At Morrison, Improved physician communication process resulting in 10% increase in patient referrals.

At Sodexo and Morrison, Monitored and reported quarterly data to support regulatory agency standards

resulting in successful Joint Commission and CMS Surveys.

PROFESSIONAL EXPERIENCE

Consultant Registered Dietitian March 10, 2012 to Present

SI Nutrition & Diabetes (Sole Proprietor) Murphysboro, Illinois

Provide individual and group medical nutrition therapy, corporate wellness and grocery store tours,

August 2012, providing services to community facilities for adults and seniors for Health Technologies.

Clinical Nutrition Manager February 2011 to March 2012

Sodexo; Southeast Health, Cape Girardeau, Missouri

Ensured the provision, evaluation, and implementation of medical nutrition therapy in 256 bed hospital.

Provided ongoing training to department, reviewed menu, recipes and nutrient analysis for room service .

Provided medical nutrition therapy to individuals and groups in both the inpatients and outpatients setting

W orked with Informatics to customize Meditech documentation and reports to meet the needs of staff. .

Hired, scheduled, interviewed and trained staff to ensure state and national regulatory compliance.

Clinical Dietitian, Clinical Nutrition Manager October 1999 to January 2011

Morrison Management Specialists; Heartland Regional Medical Center, Marion Memorial Hospital, Marion, Illinois

Developed and implemented dietary-care plans and provide individual and group medical nutrition therapy.

Coordinated needs of other disciplines to develop multidisciplinary policies to ensure regulatory compliance.

Provided staff training, menu review, recipe testing and ongoing nutrient a nalysis of recipes as needed.

Hired, scheduled, interviewed and trained staff to ensure state and national regulatory compliance.

Nutrition Consultant October 1999 to August 2005

St Joseph Memorial Hospital, Murphysboro, Illinois

Developed and implement dietary-care plans and provide individual and group medical nutrition therapy.

Grant Writer and Coordinator October 1999 to December 2000

Community Benefits Program Funded Migrant Food and Nutrition Education Program, Cobden, Illinois

Successfully implemented original concept for Food Pantry with cooking demonstration.

Served as advisor during resubmission of grant application to ensure continuation of program.

Clinical Dietitian February 1998 to October 1999

Herrin Hospital, Memorial Hospital of Carbondale, Herrin, Illinois

Instructed and provided individual and group medical nutrition therapy to patients and their families.

Traveled to area hospitals to provide outpatient counseling, nutrition consultation as needed.

CERTIFICATIONS

Serv Safe & Illinois Food Sanitation Certification, Licensed Dietitian in Illinois & Missouri, Registered Dietitian

C. York-Camden

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EDUCATION

Southern Illinois University, Carbondale, Illinois May 1998

Masters of Science, Food and Nutrition; GPA: 4.0/4.0

Southern Illinois University, Carbondale, Illinois December 1995

Bachelor of Science, Food and Nutrition; GPA: 3.9/4.0

John A. Logan College, Carterville, Illinois December 1993

Associate of Science; GPA: 5.0/5.0

HONORS

2011 Preceptor of the Year, Dietetic Internship Program; Southern Illinois University at Carbondale.

Morrison Healthcare Food Services National Clinical Excellence Award, October 2009.

Illinois Dietetic Association Emerging Leader, March 2008.

Employee of the quarter nominee, Heartland Regional Medical Center, August 2006.

SPECIALIZED SKILLS

Proficient with Microsoft Office, Acrobat, Dream weaver, Fireworks, Food Processor, Nutrabase, Esha software

PROFESSIONAL ACTIVITIES

Web Designer; RDLink.com, SI Nutrition.com August 1998 to Present

Design and maintain web pages designed to promote the dietitian as the nutrition expert.

September 2008 November 2009

Consultant Dietitian to local Chartwells account

Served as local dietitian to help implement the Balanced Choices Menu Program and planned monthly

nutrition table to promote Superfoods and Balanced Choices Menu Program.

Menu Reviewer for Williamson County Programs on Aging October 1999 to February 2011

Review home delivered meal menus on a monthly basis and training of food service personnel as needed.

Weight Management Program Developer February 2004 to July 2004

Recruited and coordinated team of local dietitians to provide classes.

Provided program materials, lesson plans, and handouts to program and presenters as needed.

PRESENTATIONS

Department Customer Service, Food and Physical Safety Presentations, Southeast Health, 2011-2012.

Heart Healthy Eating, Cardiac Rehab, Southeast Health, 2011.

Healthy Holiday eating Cooking Demo with Megan Barnett, Senior Circle Marion, IL October 2010.

Holiday eating with Diabetes cooking demo with culinary support, Marion, IL September 2010.

W eb based Opportunities for Dietitians. Southern Illinois Dietetic Association. September 2009.

Healthy Quick Meals; Woman s Health Conference, Carterville, IL September 2009.

DHHS; MH; Annual Consumer Conference. Avoiding Portion Distorting. Carterville, IL. August 2009.

W eb based Opportunities. Designing a webpage. Georgia Dietetic Association. Georgia. March 2009.

3 to 5 presentations per year for community groups and organizations available by request.

SERVICE/MEDIA EXPERIENCE

8 week Church Wellness program implemented with monthly follow up, January 2011 to December 2011.

Ongoing Nutrition Consultant to Murphysboro Food Pantry, Murphysboro, IL 2008 to present.

Channel 3 WSILTV; Spark your health Healthy food options featured at two local restaurants. March 2008.

Serving on the Steering Committee for the Southern Illinois Women s Health Conference, 2006, 2007, 2010

Migrant Food and Nutrition Education Program; Donated grant preparation time; 2000 to 2003.

Group and individual nutrition classes at Hands of Hope, Family Clin ic; Marion, IL; 1999 to 2002.

Organized and conducted 10,000 Steps Program, Healthy Partners Employee Wellness, Marion, IL; 2002.

ARTICLES PUBLISHED/REVIEWED

Monthly writer for Heartland Women Newspaper, Mar ion IL, December 2005 to January 2011.

Contributing writer and nutrition expert for The Diet Channel.com August 2007 to August 2008.

AFFILIATIONS

American Dietetic Association June 1993 to Present

Dietetic Practice Groups: Dietitians in Nutrition Support, Dietetics in Healthcare Communities (Illin ois Chair/Chair Elect

2008-2010, Current Website designer/host), Nutrition Entrepreneurs and Clinical Nutrition Managers.

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