Customer Service Manager

Career change (Columbus and surrounding area)

Date: 2012-12-30, 10:34AM **************@*****.***

I am currently seeking a career change in the management/recruiting/contract cleaning field. I have 20 yrs management experience in the janitorial industry, 2 yrs in the staffing industry and I am a self starter and highly motivated. I do possess a valid drivers license, drug free and can pass a criminal background check. please review my attached resume. Mu current position is general manager for a contract cleaning company. I oversee 200+ employees, 70 commercial properties and maintain the day to day operations of the business. Salary is 55k per year with company cell phone and mileage reimbursement. No benefits. Willing to negotiate salary based on job vs benefits.

Lacey S. Longhenry

************@*****.***

Objective

To obtain employment with a company that will utilize skills, assist in enhancing knowledge and eagerness to advance within the organization.

Professional Profile

Customer Service

Sales

Janitorial

Management

Training

Human Resources

Quality Assurance

Budgets

Time keeping

Cashier

Merchandise Processing

Stock and Inventory Control

Professional Experience

Werner Services, Inc P.O. Box 340497 Columbus, Oh 43234 614-***-****

General Manager 02/2008-present

Human Resources- hiring, discipline, training, inventory control, quality assurance, BWC and Worker Comp documentation and hearings, advertising, all aspects of payroll

Customer Service- meet with tenants and property managers for inspections, general walking of properties, pro active approach to meet needs based upon specifications of contract

Sales- to obtain new or enhanced cleaning contracts or additional services in existing contracts

Paper and chemical ordering and distribution

Next Generation 139 W. Johnstown Rd Gahanna, Oh 43230 614-***-****

Operations Manager 10/2007-2/2008

Customer Service- random inspections of various accounts to assure specifications being met by independent contractors

The Maids 720 Lakeview Plaza Blvd. Ste E Worthington Ohio 614-***-****

Quality Assurance Manager 6/2007-8/2007

Customer service- enter homes at random while cleaners present to inspect quality of work, meet with homeowners to ensure they are satisfied with work

Training on proper procedures of cleaning that is within The Maids Green Clean methods

Iforce/ilabor 1110 Morse Rd Columbus, Ohio 43229 614-***-****

Branch Manager 6/2006-6/2007

Staffing specialist, interviewing, putting apps into computer for ob placement with open orders

Testing and entering results into data base

Branch Manager- sales, advertising, billing, payroll, budgets, projections of sales

Work tickets

Interviewing and job placement

Aetna Building Maintenance 646 Parsons Ave Columbus, Ohio 43206 614-***-****

Administrative Coordinator 4/2002-6/2006

Recruiter- job fairs, interviews, drug testing, advertising, hiring process

Corporate Recruiter- 3 states territory, all advertising, drug screens, hiring, interviewing, job fairs

Administrative Coordinator- timekeeping, office procedures, assist Regional Manager, meetings with operations staff, hiring, interviews, discipline, drug screens, log back grounds, job placement, advertisement for open positions, job fairs

DFS 6600 Alum Creek Dr. Groveport, Ohio 43217 614-***-****

Merchandise Processor 4/2000-4/2002

Process catalog returns to be returned for resale or thrift

Inspect all clothing items for wear, defect, or other discrepancies

After inspection, scan items to be sent to proper placement for re-distribution and resold, thrift or discarded

Education

Connelly's Trade Center Pittsburgh, Pa GED 4/1986

Personal Interest

Riding motorcycles, volunteer with community service organizations, reading and spending time with family and friends.

*References Available Upon Request*

Contact this candidate