Customer Service Management

Greg Lund

Email: *********@********.***

Address: ***** ***** **

City: Phillipsburg

State: MO

Zip: 65722

Country: USA

Phone: 417-***-****

Skill Level: Management

Salary Range: $55,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

SUMMARY OF QUALIFICATIONS

Highly motivated, well-organized, and accomplished professional with combined adeptness in Business Management and Human Resources, complemented with machining/tool & die technology expertise. Possess stellar qualification in spearheading new and problematic departments by implementing Lean Manufacturing / Six Sigma concepts and supporting Kaizen activities to reinforce continuous improvement. Excel at providing personnel mentoring and coaching in assistance with identifying, evaluating, and resolving human relations-related issues within the organization to facilitate communication and improve employees' work performance. Manifest exceptional organizational expertise, keen attention to detail, and extensive leadership and interpersonal skills to develop motivating, positive team environments. Render an optimum level of service and resource management regardless of time constraints or special considerations during project stages. Familiar with Microsoft Office, CAD, SAP system, and some Solid Works design.

Able to participate in the hiring procedure to screen potential applicants and acquire information from persons and organizations in the process of verifying background information of prospective personnel.

Ability to assess employment applications in order to review qualifications and competence of applicants.

Capacity to administer employee incentive programs and workers' compensation plans as well as methodological, accurate, reliable, and timely information to designated staff, as necessary.

CORE COMPETENCIES

Human Resource Policies and Procedures

Employee Law and Relations

Business Management and Operations

Process and Productivity Improvement

Quality Performance Management

Mechanical and Technical Expertise

Logistic and Supply Chain Management

Risk Management and Strategic Planning

Leadership and Staff Motivation

Outstanding Customer Service Skills

EDUCATION

Currently Working on B.A.S. Industrial Management

Drury University, Lebanon, MO 65536

Certified PC Specialist

International Correspondence Courses

PROFESSIONAL EXPERIENCE

Emerson Climate Technologies Lebanon, MO 2008-Present

Manufacturing Supervisor, Scroll Machining

Formulate productivity reports to track personnel output versus machine capacity.

Supervise Maintenance personnel to address equipment breakdowns.

Generate, and coordinate, the completion of work orders for process improvement and safety projects.

Administrate training of new or updated procedures and work instructions as per ISO controlled documentation structure.

Track and carry out disciplinary actions to personnel and structure a corrective action to improve performance and employee expectations to meet company goals.

Respond to customer concerns by implementing process and product improvement projects.

Coordinate product backlog with resource and shop capacity to balance work load through the production floor to meet on-time-shipment commitments.

Work with Process Engineering to support 5S, TPM, and special projects.

Supervised seventy team members.

Worked on several Value Stream Maps to drive throughput improvements that saved the company over $70,000, not counting wasted WIP or inventory.

Support company safety culture by tracking near miss incidents to isolate patterns and institute corrective action.

Foster positive work relationship in a union shop environment by operating effectively within parameters of the set union contract.

Emerson Climate Technologies Lebanon, MO 2003-2008

Component Machining Supervisor

Direct and control weekend shift production crew while organizing production schedule with available resources, leading to timeliness and efficiency of production development.

Orchestrate the programming and set-up of various CNC machines to manufacture parts in accordance with blueprint specifications.

Determine staffing requirements; aid in the interview process, and conduct orientation process for new employees.

Maintained ongoing and professional relationships with upper management and employees through attending weekly "tool box" meetings, resulting in balanced workload in the overall operations.

Supervised thirty team members.

Implemented a very strong 5-S program.

Worked on a project that included using SMED tools that improved the changeover process by 95%. (Single Minute Exchange of Dies) Cost Savings $75,000

Emerson Climate Technologies Lebanon, MO 1996-2003

Cutter Grind Engineering Tech.

Conducted thorough analysis of contract estimation upon project completion to provide accurate profit and loss statements.

Planned, outlined, and developed shop working prints using CAD and some Solid Works design.

Pivotal contributor in the attainment of operational needs by recruiting skilled and competent personnel.

Established and implemented policies and procedures for shop operations and acceptable personnel conduct, which significantly improved business process.

Diligently managed and assessed employees' performance through reviews, evaluations, and non-conformance counseling.

Wrote all CNC end-mill programs for Walter and Huffman machines.

Handled all troubleshooting on CNC Walter and Huffman machines.

Performed maintenance on all Walter and Huffman machines.

Emerson Climate Technologies Lebanon, MO 1994-1996

Cutter Grind Technician

Successfully conceptualized and wrote programs for various CNC machines for production.

Meticulously led and supervised personnel duties to meet production requirements.

Efficiently identified and resolved customer concerns through refined shop operations, which led to total customer satisfaction and repeat business.

Exceed company's expectations by facilitating training programs for new employees and reinforcing company's culture.

Ran six axis CNC Walter and Huffman machines.

Performed all machine changeovers and machine set ups.

PROFESSIONAL TRAINING

Communicative Supervisor / Manager Training (1 Week) / First Responder /AED and CPR trained / Fork Lift Operator's License / Lean Champions Training (2 Weeks) / Walter Grinder NCN Programming / Walter Grinder Maintenance Training / CNC Machining / PC Specialist / MS Office / MES / TPM /

ACTIVITIES

Volunteer Youth Sports Coach/Freemason/Shriner

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