Customer Service High School

Kyran Pope

Email: ********@*************.***

Address:

City: Klamath Falls

State: OR

Zip: 97601

Country: USA

Phone: 541-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Social service professional with strong leadership and relationship-building skills.

Educational Background:

High School Dipolma from Oregon State University, Corvallis OR 1/2001 to 3/2007 (Sociology/Ethnic Studies)

Job History / Details:

Professional Summary

Well-rounded, experienced Social service professional with strong leadership and relationship-building skills.

Core Qualifications

Client-focused

Computer proficient

Dependable

File/records maintenance

Results-oriented

Quick learner

Experience

October 2007 to May 2012

Department of Human Services Klamath Falls, Oregon

Child Welfare Caseworker

Managed large caseloads of up to 20 children and their parents. Interviewed clients individually and with families to determine what services would best address their needs. Interviewed children and collateral contacts regarding possible child abuse. Advised clients on community resources, made referrals and devised realistic treatment plans. Directed protective placement, case management, parent education and family reunification activities. Monitored the child's foster home to ensure child safety. Interviewed clients and their relatives to compile detailed social and psychological information. Communicated with public social and welfare agencies to obtain and provide information. Evaluated and addressed individual client needs and concerns. Wrote petitions, court reports, case plans and other legal documents. Testified in court proceedings on behalf of the State and the child. Consulted with other professionals regarding the treatment of specific clients. Developed workable solutions for recurring problems for individuals and families. Maintained thorough case history records and wrote detailed reports. Worked with mentally ill adults and children, the homeless and dually-diagnosed.

March 2007 to September 2007

Klamath Basin Equipment Klamath Falls, Oregon

Head Receptionist

Processed an average of 10-15 transactions each day in a timely manner. Answered customers' questions and addressed problems and complaints in person and via phone. Offered exceptional customer service to differentiate and promote the company brand. Maintained company website. Closed the store, which included counting cash drawers. Built and maintained effective relationships with peers and upper management.Processed sales transactions accurately and in a timely fashion. Managed the stores coffee shop and it's employees.

December 2006 to March 2007

Girl Scouts of Santiam Council Albany, Oregon

C.H.O.I.C.E Leader for At-risk Girls

Planned and facilitated weekly meetings, group activities and discussions for approximately 8 girls. Transported girls to and from meetings. Assigned group and individual projects. Responded to girls' questions and problems. Managed the group budget.

Education

2007 Oregon State University Corvallis, Oregon

Bachelor of Science Sociology/Ethnic Studies

During my time at the Department of Human Services I attended numerous trainings to further my education & knowledge. These trainings include, but are not limited to, "How to Deal with Hostile Situations Over the Telephone," "Collaboration that Enhances Outcomes for Native American Children," "Culturally Competent Interviewing," and various other trainings on drug abuse, Fetal Alcohol Spectrum Disorder and engagement skills.

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