Customer Service High School

Susie Stewart

Email: ********@******************.***

Address:

City: Knoxville

State: TN

Zip: 37923

Country: USA

Phone: 321-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

In my current career I have grown in experience and have come to respect and love people. I am presently work for a non-for-profit behavioral health hospital. My abilities to work with adults and children and to help them figure out what they need to succeed in life despite their misfortunes has given me a compassion for people that is unexplainable. Because of working with adults and children of varied behavioral state, I fell it has equipped me to work with and communicate well with people outside the hospital. This skill is great for any career. apart from that I have a great work ethic. I am a hardworking individual looking to apply my education and experience to a career in administration and or customer service. My areas of proficiency include communication, multi-tasking, documenting, appointment setting, de-escalating, listening, leading, medical terminology, and working with others. I am familiar with Microsoft word, excel, and Allscripts (a documenting program used in hospitals). I am detail-oriented, professional with strong technical skills and the ability to learn concepts quickly. I enjoy learning new skills and I work really well in a team setting as well as by my self.

Educational Background:

High School Dipolma from University of Tennessee, Knoxville TN 1/2001 to 12/2008 (Psychology)

Job History / Details:

Career Focus

In my current career I have grown in experience and have come to respect and love people. I am presently work for a non-for-profit behavioral health hospital. My abilities to work with adults and children and to help them figure out what they need to succeed in life despite their misfortunes has given me a compassion for people that is unexplainable. Because of working with adults and children of varied behavioral state, I fell it has equipped me to work with and communicate well with people outside the hospital. This skill is great for any career. apart from that I have a great work ethic. I am a hardworking individual looking to apply my education and experience to a career in administration and or customer service. My areas of proficiency include communication, multi-tasking, documenting, appointment setting, de-escalating, listening, leading, medical terminology, and working with others. I am familiar with Microsoft word, excel, and Allscripts (a documenting program used in hospitals). I am detail-oriented, professional with strong technical skills and the ability to learn concepts quickly. I enjoy learning new skills and I work really well in a team setting as well as by my self.

Core Qualifications

Critical thinker

Detail oriented

Microsoft Word, Excel, PowerPoint

Customer needs assessment

Planning/coordinating

Team leadership

Professional demeanor

Organizational planning

Customer service

Customer satisfaction

documentation

Experience in dealing with angry patients

Money Handling

Experience in making appointments and speaking with people over the phone

Education and Training

2008 University of Tennessee Knoxville, Tn

Bachelor of Science Psychology

My course work at the University of Tennessee included classes in personality Psychology, Cognitive Psychology, Developmental Psychology, Social Psychology, and behavioral psychology. I was very involved in a campus ministry called Volunteers for Christ for all four years of college.And, I also was involved in The Air force ROTC for two years in which I gained knowledge in Leadership, time management, and working with others.

Accomplishments

My accomplishments start with high school. In high school I did the Air Force JROTC program. In that program I eventually became the Group Commander which is the highest position possible for the members to reach. Along with becoming the Group Commander I also won many Awards. One of the awards I am most proud of is Outstanding Cadet of the Year. I was that my Junior and Senior year. With that award I received two 200 dollar savings bonds and a ribbon to put on my uniform. I have also won several medals through out the program as well. I graduated with Honors from high school and went on to graduate from the University of Tennessee with a GPA of 3.2. I was the first person in my family to complete a degree. I feel I have learned a lot, and I have really grown as a woman and person in general.

Work Experience

May 2010 to December 2012

Peninsula Hospital Louisville, TN

Case Manager

As a Case Manager I am responsible for arranging each of my Patient's discharge plans. I work with each patient to determine what is best for them to help them succeed in getting their lives back in control. My patients vary on what is best for each one, but most of the time they need Outpatient rehab, a Psychiatrist for medications, a therapist to speak with regarding how to deal with their stressors, a group home because they can't take care of them selves on their own any more, court issues, and transportation issues. My job is to make sure each of my patients have theses in place or taken care of before they leave the hospital. I have several legal documents I fill out for each patient and I have to document on each one in a Computerized documentation program called Allscripts. I find my Job very rewarding at times and I love the feeling I get when I help someone who really needs it.

October 2008 to August 2010

Peninsula Hospital Louisville, TN

Program Counselor

As a Program Counselor i was responsible to watch the patients on the unit and to get them what ever they needed. If they needed things for a shower, to eat, or to sleep, I would get it for each patient. If they where Homicidal or Suicidal I would have to stay with that patient one-on-one to make sure they didn't try to hurt themselves or anyone else. I was also responsible for leading group discussions and activities for the patients on the unit. I learned to listen to people's problems and how to assess potential escalating situations.

August 2009 to May 2010

Peninsula Hospital Louisville, TN

Health Unit Coordinator

As a Health Unit Coordinators I worked with the nurses and helped them with the doctor's orders and putting together the patients charts. This required the ability to multi-task and to be really organized. I had to enter all the orders each doctor had written for each patient in to the computer and their Kardex's. This freed up the nurse from taking the time to do it so they would have more time to do other things. As a Health unit Coordinator I also was responsible for filling all the paperwork from the doctor's, nurses, therapists, case manager's, Program counselor's, dietician's, and the legal department. I also had to go through each patient's chart, every day, and make sure the correct patient's paperwork was in the correct patient's chart. Doing this Job I learned how to be efficient and work quickly.

February 2008 to May 2010

Tate's School Knoxville, TN

Ofter school program assistant

I was one of three assistant's for Tate's after school program that assisted the teach with either an art project, a game out side, or planned what the kids would do until their parents arrived to pick them up. These children ranged from Kindergarten to 5th grade age and I had to learn to plan activities that would accommodate each developmental level.

May 2007 to August 2007

Tate's Day Camp Knoxville, TN

Camp Counselor

I was a camp counselor of one of the four year old groups that came to the camp over the summer. I was responsible for watching each kid, taking them to swim lessons, leading and planing activities through out the day. This was a fun job and it was most rewarding seeing the kids get excited when they learned how to swim or even get dressed by them selves.

May 2005 to November 2009

Walt Disney World Orlando, FL

Customer service

This was my very first job and it was a seasonal Job so I worked there every time I went back home to visit family or for the summer's while I was at college at the University of Tennessee. This is the Job where I learned my Customer service skills. Disney does really intensive training in customer services and if it is not done to their standards they fire you pretty quick. This Job required the ability to work fast and to have good communication skills. I also with handling Money and personal belongings of the guest. I developed my communication skills, the ability to work fast, and some time management skills with this job as well.

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