Customer Service Manager
Resume:
Teresa Marshall
Email: ********@*****-********.***
Address:
City: Clarksville
State: TN
Zip: 37042
Country: USA
Phone: 931-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.Results-focused management professional offering [8] years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.
Educational Background:
High School Dipolma from Columbia High School, Lake City FL 1/2001 to 6/1994 (English)
Job History / Details:
Executive Summary
High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.Results-focused management professional offering [8] years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.
Core Qualifications
Operations management
Staff development
Inventory control
Cross-functional team management
Staff training
Supervision and training
Computer-savvy
Calm under pressure
Complex problem solving
Skilled negotiator
Proficiency in [customer service]
Quick learner
Microsoft Office
Training and development
Professional Experience
November 2003 to February 2006
Hardee's Lake City, Florida
Assistant Manager
Increased profits by developing, initiating, and managing promotions
Accepted payment from customers and made change as necessary..
Apportioned and served food to facility residents, employees, or patrons.
Assisted co-workers.
Assisted diners with seating as needed
Checked the quantity and quality of received products
Cleaned and maintained the beverage area, display cases, equipment, and order transaction area
Cleaned and prepared various foods for cooking or serving
Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash
Managed kitchen operations for high grossing, fast-paced fair concession kitchen.
Trained staff of eight employees for correct facility procedures, safety codes, proper recipes and plating techniques.
Managed food and produce receiving process with 100 percentage accuracy.
Frequently switched between positions as Cold Food prep, Soup Station Chef and Relief Chef mid shift to support changing needs of large industrial kitchen.
Examined trays to ensure that they contained required items,
Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers.
Greeted guests and sat them at tables or in waiting areas,
Informed patrons of establishment specialties and features.
Inspected dining and serving areas to ensure cleanliness and proper setup.
Instructed cooks and other workers in the preparation, cooking, garnishing, and presentation of food
Kept drink stations clean and ready for service
Loaded dishwashers and hand-washed items such as pots, pans, knives
Located items requested by customers
Prepared and served hot and cold beverages
Stocked and rotated products, stocked supplies, and paper goods in a timely basis
Stocked cabinets and serving areas with condiments, and refilled condiment container
Supervised and coordinated activities of cooks and workers engaged in food preparation
Took orders from patrons for food or beverages
Used all food handling standards
Weighed, measured, and mixed ingredients according to recipes using various kitchen utensils and equipment
Communicated with customers regarding orders, comments, and complaints
Compiled and maintained records of food use and expenditures
Complied with scheduled kitchen sanitation and ensured all standards and practices were met
Cooked food properly and in a timely fashion, using safety precautions
Directed the operation and organization of kitchens and all food-related activities, including the presentation and serving of food
Ensured first-in-first-out system with all ingredients labeled and stored properly
Maintained contact with kitchen staff, management, serving staff, and customers
Maintained system of control for storage temperatures and proper functioning of kitchen equipment
Monitored food distribution, ensured meals were delivered to the correct recipients and that guidelines for special diets were followed
Notified kitchen personnel of shortages or special orders
Oversaw kitchen employee operations to ensure production levels and service standards were maintained
Responded to resident or guest complaints regarding food or service
Responded to resident or guest complaints regarding food or service
Assisted guests with placing orders in an informative and helpful fashion.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Suggested additional items to customers, as appropriate, to increase restaurant sales.
Completed closing duties, including restocking items and closing out the cash drawer.
Regularly checked on guests' satisfaction.
Skillfully anticipated and addressed guests' service needs.
Consistently adhered to quality expectations and standards.
Delivered an exceptional dining experience with friendly, fast service.
Correctly calculated charges, issued bills and collected payments.
Checked in deliveries and signed off on products received.
Maintained a professional tone at all times, including during peak rush hours.
Received frequent customer compliments for going above and beyond normal duties.
May 1996 to December 2001
Long John Silvers Lake City, Florida
Assistant Manager
Successfully led key projects which resulted in the increase of projected sales.
Exchanged returned merchandise for customers quickly and efficiently.
Confirmed that appropriate changes were made to resolve customers' problems.
Informed customers about sales and promotions in a friendly and engaging manner.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Trained new employees on company customer service policies and service level standards.
Received and processed cash and credit payments for in-store purchases.
Exceeded targeted sales goals.
Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
Shared product knowledge with customers while making personal recommendations.
Demonstrated that customers come first by serving them with a sense of urgency.
Worked as a team member to provide the highest level of service to customers.
Maintained friendly and professional customer interactions.
Scheduled and directed staff in daily work assignments to maximize productivity.
Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
Developed and maintained exceptional customer service standards.
Optimized profits by controlling food, beverage and labor costs on a daily basis.
Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.
Carefully prepared weekly payroll to keep up with projected revenue for the week.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Regularly updated computer systems with new pricing and daily food specials.
Managed accounts payable, accounts receivable and payroll.
Counseled and disciplined staff when necessary.
Education
2014 Ashford University Clarksville, Tennessee
Associate of Arts Organizational Management
Affiliations
N/A
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