High School Customer Service

cassondra johnston

Email: ********@*************.***

Address:

City: bonita springs

State: FL

Zip: 34135

Country: USA

Phone: 239-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

-Beauty Advisor capable of handling high call volumes and scheduling appointments for the clients while maintaining a clean, visually appealing day spa. -Versed in training new staff, increasing revenue by upselling salon products. -Hardworking, dependable Salon Receptionist who thrives in a team atmosphere and encouraging client retention with exceptional guest service skills. -Beauty consultant who thrives in a fast-paced environment and seamlessly manages a high volume of telephone calls and multiple tasks.

Educational Background:

High School Dipolma from illiana christian, Lansing IL 1/2001 to 6/2005 (high school)

Job History / Details:

Summary

-Beauty Advisor capable of handling high call volumes and scheduling appointments for the clients while maintaining a clean, visually appealing day spa.

-Versed in training new staff, increasing revenue by upselling salon products.

-Hardworking, dependable Salon Receptionist who thrives in a team atmosphere and encouraging client retention with exceptional guest service skills.

-Beauty consultant who thrives in a fast-paced environment and seamlessly manages a high volume of telephone calls and multiple tasks.

Highlights

Customer service-oriented

Appointment scheduling

Inventory maintenance

Understands signature services

Attentive to detail

Multi-tasker extraordinaire

Experience

August 2011 to December 2012

Lancome Bonita springs, fl

Lancome Beauty Advisor

-Informed guests of signature services, programs and activities over the phone and in person.

-Addressed all guest complaints and referred any escalated situations to management.

-Checked members and guests in promptly for their appointments

-Coordinated and booked all beauty service appointments for individual and group clients.

Education

2005 illiana christian lansing, il

High School Diploma high school

-Cosmetology training Don Roberts Beauty and Spa school

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