High School Customer Service

Lai Saephan

Email: ********@*****************.***

Address:

City: Portland

State: OR

Zip: 97220

Country: USA

Phone: 503-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I have been working for Kaiser Permanente for the past 18 years. Started as an on call in Medical Records, Floater, and then full-time. Worked in Medical Records for about 6 years. Then got an assistant position in Release of Information Department. After 3 months as an assistant, I got the Specialist position and have been doing this to present.

Educational Background:

High School Dipolma from Madison High School, Portland OR 1/2001 to 6/1991 (General)

High School Dipolma from Portland Community College, Portland OR 1/2001 to 12/2012

Job History / Details:

Professional Summary

I have been working for Kaiser Permanente for the past 18 years. Started as an on call in Medical Records, Floater, and then full-time. Worked in Medical Records for about 6 years. Then got an assistant position in Release of Information Department. After 3 months as an assistant, I got the Specialist position and have been doing this to present.

Core Qualifications

Excel in listening

Quick learner

Computer proficient

File/records maintenance

Customer Service

Customer Satisfaction

Good Team player

Experience

April 1994 to December 1999

Kaiser Permanente Clackamas, OR

Medical Records Clerk

Answered phone calls from patient, enter data into the Epic System. Pulled and filed op/ip charts. Issued new baby health record numbers into the database. Problem solve in locating charts, receiving charts into the facility, and checking charts out to other facilities. When new floaters came in, trained them with phone calls and entering data into Epic system.

April 2000 to Current

Kaiser Permanente Clackamas, OR

Release of Information Specialist

Prepare documents to Patients, Attorneys, Insurance Companies, and Other Clinicians. Complete Disability and Family Medical Leave Forms for the Patient and their Family members. Good communications with the Members and complete my work in a timely manner.

January 2000 to March 2000

Kaiser Permanente Clackamas, OR

Release of Information Assistant

I helped with the front desk, taking in forms, medical records, and helping Patients with picking up their medical information. Helped where help was needed. Multiple tasked. Trained the person at my position when I left to the Specialist position.

Education

1991 Madison High School Portland, OR

High School Diploma General

Portland Community College Clackamas, OR

Business

Took 2 terms of general courses.

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