Customer Service High School
Resume:
Female/hard working/ fast learner (eastern ct)
Date: 2012-12-10, 10:35AM ************@****.***
Laura Grimes
*** **** **, ******, ** 06351
*********@****.***
Objective
Acquire a challenging position in a company where I can utilize my existing skills and obtain new abilities. I have strong Interpersonal skills, organizational skills, office etiquette, and phone manners.
Experience
Head Cashier
July 2005 to Oct 2011 Home Depot, Lisbon, CT
Head Cashier
Supervised/managed cashiers and front end operations; enforced store policies
Handled calls and promptly forwards them to appropriate person among 85 employees.
Composed and distributed inter-departmental memorandums (e-mail, documentary and voice) ensuring timely delivery and receipt of important
information while at the time maintaining confidentiality.
Operated register, handled cash, made change
Processed credit, debit, and check transactions
Scheduled breaks and lunches for entire front end daily
Drafted/edited weekly work schedule for front end associates
Greet customers, provide excellent customer service, solving customer issues
Performed opening/closing duties
Marketing/selling credit cards
Obtaining at home service leads
Customer service desk, creating special orders, signing out orders
Processing tax exempt registration
Evaluated and completed monthly observations on each cashier
Trained new associates and continued coaching to improve and expand knowledge and skills
Organized and filed reports, answered multi-line phone/paging system
Voluntarily trained and obtained certification to work in Plumbing, Flooring, Paint, Inside Garden, Outside Garden, and Kitchen/Bath
Nutrition site server
July 2004 to August 2005 TVCCA, Norwich, CT
Preparing and serving snacks and lunch for preschool aged children
Processing and filing proper paperwork/reports
Support staff in classroom to fulfill ratio requirements
Plan and execute monthly nutrition activity with children
Education
CT Works Metrix Learning
Classes in Critical Thinking Essentials, Administrative Professionals, Time Management, and Optimizing Work/Life Balance
University of Phoenix, Phoenix, AZ
July 2010 to August 2011
Psychology
Norwich Regional Vocational Technical High School,
Norwich, CT
Graduated 2002
Certificate in Drafting
Skills
Planning and scheduling, Customer service, Telephone Reception, Computer skills (MS Word, Excel, Internet, E-mail, Power Point, MS Office), Cashier
Summary of Qualifications
More than six years of extensive customer service experience
Strong ability to lead and train staff
Great knowledge of general office duties
Remarkable ability to communicate effectively, both orally and in writing
Excellent ability to solve problems
Deep ability to compile information and prepare reports
Excellent coordinating skills
Remarkable word processing and data entry skills
Excellent ability to make administrative/procedural decisions and judgments
Strong ability to compose and edit already written materials
Contact this candidate