Customer Service Representative

Part time job Tuesday/Wednesday (Brunswick)

Date: 2012-11-29, 1:41PM **********.******@*****.***

Enjoy working with kids

Love to dog sit, dog walk

Kristen Clukey

Education:

****-**** *aine Literacy Partner: Good First Teaching, Orono, Maine

2008 Fall Electronic Literacy, University of Maine, Lewiston, Maine

2007 Summer Science Method's Class, University of Phoenix, Phoenix, Arizona

2006-2007 Social Studies Method's Class, St. Joseph's College, Standish, Maine

2004-2005 Best Practices in the Teaching of Reading, University of Maine, Orono, Maine

2003-2004 Enriching Literacy Practices, University of Maine, Orono, Maine

1999-2001 Master's in Special Education, University of Maine, Orono, Maine

1991-1995 Bachelors of Arts of Psychology, University of Farmington, Farmington, Maine

1986-1991 Piscataquis Community High School, Guilford, Maine

Experience:

2001-present Customer Service Representative, LL Bean, Freeport, Maine

-Provided quality customer service at the registers

-Provided quality customer service on the phones

-Helped customers order items not available at the store

-Returned stock to the floor

-Mentored new hires, helping them adjust to their new job

-Assisted customers with returns and exchanges

2010-2011 Dental customer service representative, Wellpoint, South Portland, Maine

-Provided quality customer service over the phone

-Helped customers understand their benefits

-Knowledge of dental procedure codes

-Researched claims

-Navigated through explanation of benefits

2008-2009 First grade teacher, Lisbon Community School, Lisbon, Maine

-Taught all subjects to 19 first grade students

-Used guided reading instruction supplementing with Rigby PM, and Sundance reading materials

-Taught using math Investigations

-Implementation of assessments using the Observation Survey and the Fountas and Pinnell reading assessment

-Collaboration with parents and faculty

-Taught phonics using the Fountas and Pinnell phonics program

-Taught using the Lucy Calkins writing program

-Member of the Student Assistance Team

2007-2008 Title I Reading Teacher, Lisbon Community School, Lisbon, Maine

-Used guided reading instruction supplementing with Rigby PM, and Sundance reading materials

-Implementation of assessments including the DRA (Developmental Reading Assessment), and the Observational Survey

-Collaboration and consultation with faculty members and parents

-Member of the Student Assistance Team

Contact this candidate