Customer Service Management

Barbara Harrigan

Email: *********@********.***

Address: ***** ******** **

City: West Frankfort

State: IL

Zip: 62896

Country: USA

Phone: 618-***-****

Skill Level: Management

Salary Range: $40,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Barbara Harrigan aa *********@********.*** aa 618-***-****

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Barbara Harrigan

11967 Foxcroft Rd. West Frankfort, Il. 62896aa *********@********.*** aa 618-***-****

Areas of Expertise:

aEA Management Experience aEA Excellent Communication Skill aEA Organized, Professional, impeccable understanding of and commitment to integrity.

Experience

Senior Manager, Blue Cross Blue Shield of Illinois, Marion, Il.; August 1983 to March 2010

aa Primary Responsibilities included Operations Management for data entry process providing entry of claims for Illinois, Texas, New Mexico and Oklahoma.

aa Responsible for Vendor Relations Management. Implemented outsourcing of 80% of work previously done in our Southern Illinois facility with vendors positioned domestically and off-shore. Benefits of my contribution include cost reduction, exemplary quality for customers, and rapid claim payment.

aa Strong communication skill has allowed me to regularly share with on-site staff the strategic plan to address the customer demands in this rapidly changing Health Care Environment.

aa Championed implementation of Lean Six Sigma process to increase efficiency and reduce waste. A number of employees in my area of responsibility, including me, completed Lean-Six Sigma training and participated in goal definition and completion to eliminate waste, increase efficiency and better serve the customer.

aa Strong orientation for Customer Service. Making health care accessible, affordable and assisting the customer in understanding benefits available was a primary driver in all decisions.

Supervisor- Franklin-Williamson Mental Health Services, West Frankfort, Il.; 1979 - 1983

aa Supervisor / Behavior modification specialist. Provided work skill training and Behavioral modification for developmentally challenged population.

LPN- Licensed Practical Nurse, St Francis Hospital, Evanston,Il.; 1978 - 1979

aa Provided Pre and Post operative care for Cardiac Patients.

LPN- Licensed Practical Nurse, Department of Corrections, Menard, Il.; 1976 - 1977

aa Provided medication and infirmary care for 200+ incarcerated persons.

Education

John A. Logan, Carterville, Illinois

Licensed Practical Nurse 1976

Have completed 80% of course work required for ADN-RN.

Skill and Ability

Passion for working with people! I believe all people should be treated with dignity and respect. Relationship management is a natural strength I possess.

Communication, written and verbal, are among my strengths.

Proactive, aaAcan aaa doaa approach. Not only do I give 110% effort, I anticipate needs and strive to be prepared before needs arise.

Integrity aaa I have completed extensive annual training in HIPAA, Confidentiality, Conflict of Interest and Integrity.

Financial Management aaa have managed budgets in excess of $10 million per year. Was responsible for profit / loss, and monthly/ quarterly monitoring and reporting.

Strong analytical background. Obtaining, organizing and analyzing data is an asset I possess.

Fluent with MS Word, Excel, Power Point and database management.

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