Management Sales

Karen Farmer

Email: *********@********.***

Address: ***** ******* **** ** *****

City: Jacksonville

State: FL

Zip: 32225

Country: USA

Phone: 904-***-****

Skill Level: Director

Salary Range: $110,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

KAREN S. FARMER, MBA

Jacksonville, FL 32225

904-***-**** (h) 904-***-**** (c)

*********@********.***

CAREER SUMMARY

Proven successful track record in strategic HR process design, with over 17 years of experience in a variety of corporate and leadership positions. Managed teams and developed client relationships, focused on web based integrated talent management and employee development programs. Designed and implemented recruiting and retention programs for major industries including; healthcare, retail, financial and insurance organizations. A high-energy, self-motivated professional with an entrepreneurial mind-set that is able to successfully take ideas from inception to completion. Specific expertise in:

Account Management

Learning/Career Management Software

HCM/Org Dev Business Process Design

Integrated Talent Management

SaaS Software Implementation

Recruiting & Staffing Strategies

Strong Client Relationship Building

Performance & Succession Management

PROFESSIONAL EXPERIENCE

TM Technology Consulting Solutions/Contractor 09/2012 to present

Talent Management Consultant focusing on SaaS Vendor Selection and HR Business Process Design

Provided detail consultation with clients on Talent Management Software selection and Organizational Process Design to prepare for automation of their talent management process. Assisted with configuration workbook permissions and workflows.

Prepared detailed analysis of short listed SaaS vendors including specific features and functionality of each vendor`s talent management solution.

Deloitte Consulting

Senior HR Consultant-Human Capital 1/2011 to 08/2012

As pre-sales core team member, conducted client pursuits demonstrating large-scale customer relationship management focused on the healthcare vertical. Created powerful power point decks and professional presentations to prospective clients.

Conducted current and future state PM process review and developed functional process and technical requirements. Assessed marketplace of technology vendors, and assisted with selection of point solution vendor. Assisted with implementation activities, and provided change management, training, and end-user adoption support.

Designed a process for managing performance and development for client's multi-divisions and supporting functions globally (included objective setting, development planning, progress review, performance review, and ongoing feedback and coaching). Designed a change management and training approach for technology rollout.

Lead role for Performance Management. Designed the future state processes and tools and developed a roadmap for how to successfully implement the revised processes. Assisted the client with embedding Talent Management processes in their business units` practices and to drive the organization`s cultural transition.

KAREN S. FARMER, MBA PAGE 2

Developed detailed PM process maps and business and technical requirements. Assisted technology vendor (SuccessFactors, CornerStone and Taleo) with implementation and testing activities. Provided Change Management and Training support for Pilot rollout to organization`s leaders.

SME (subject matter expert) for Taleo and Success Factors SaaS solution as a core team member for client pursuits involving vendor selection, implementation of Success Factors performance product and Taleo ATS product. Provided keynote on -Talent Management- to large retail organization.

Managed vendor data base to ensure updated profiles on SaaS vendor`s features and functionalities. National lead role in Performance Management (PM) and managed a team of 8 analysts to prepare/update performance management tools, methodologies and qualifications

APG Consulting Group/Clarity & Jewel Consultants 04/2009 to 12/2010

MANAGING PARTNER/ALLIANCE WITH JEWEL CONSULTING

Implemented Taleo 10 ATS solution for large food service client. Team Leader for client system testing; file integration, which included User Import Files, Job Templates and LUDS - Large User Defined fields. Created test scripts, performed system testing, identified system bugs, entered and escalated incident reports for resolution. Utilizing the Taleo Application Guides, created customized training materials for client and end users. Led client implementation team meetings, identified and communicated issues for resolution prior to Go Live.

Implemented training for Performance Management/Succession Planning modules for largest retailer in the USA. Scrubbed system test instance to determine system functionality and developed the demo script for training implementation. Trained the GBU, Global Business Units on software terminology, software capabilities and functionality. Utilized internal webinar software applications to deliver training to senior officers. Created glossary of terms and FAQs to support software adoption.

Provided human resource consulting services specializing in talent management, leadership and succession planning, competency model development, performance management, recruitment strategies and best practices in vendor HCM software applications.

Partnered with TalentHouse Consulting to provide sales training webinars on -Strategic Talent Management & HCM Strategy to Support Strategic Business Objectives-. Consulted with clients on Best Practices in the implementation of Performance Management, Goal Management, Succession & Career Planning utilizing SaaS web based 2.0 vendor software applications. Created sales presentations and product demonstrations.

Published white paper on Strategic Talent Management - focused on People, Process, and Technology, the importance and benefits of a fully integrated Talent Management solution. This required strong written communications.

TALEO/VURV TECHNOLOGY - ACQUISITION 07/08

TALENT SOLUTIONS CONSULTANT (PRE-SALES) 02/2008 to 03/2009

Pre-Sales focus and delivered numerous product demonstrations, translating technical terms to a non-technical audience. Trained Solutions Consultant team, wrote demo scripts, evaluated consultant delivery.

Performance Management SME - Subject Matter Expert, provided internal consulting to clients to understand the benefits from an integrated Talent Management suite.

Conducted company sponsored webinars on Talent Management and Workforce Development

Trained the Taleo sales team on Performance Management terminology, key competitor positioning, value proposition, business challenges, sales strategies. Required strong interpersonal relationship management.

Presented talent management keynote topics at HR SHRM events and represented company at various Analyst Conferences ( Bersin St Petersburg, HR Tech)

Wrote and published articles in HR Trade online publications such as -Common Implementation Pitfalls- - when implementing a Software Application and -Questions to Ask Vendors-

Provided Keynote Address at Professional Business Organizations - state and national

Provided strategy consulting services to prospective clients, primary focus was on Healthcare clients

KAREN S. FARMER, MBA PAGE 3

Managed and produced bi weekly excel report metrics, sales pipeline report listing Closed Won, Closed Lost Dashboard Analytics Reporting utilizing Salesforce.com.

SUCCESS FACTORS, SAN MATEO, CA

PROFESSIONAL SERVICE CONSULTANT ( IMPLEMENTATION & POST SALES) 04/2007 to 12/2007

Implementation consultant that provided process and application subject matter expertise in configuring an online performance management system for clients. Required advanced analytical skills but a clear focus on the -big picture- and overall outcomes and objectives.

Presented product features to clients in southeast region attended professional conferences.

Conducted client kick off performance management presentations to executives. Position required a focused concentration on business requirements and excellent Microsoft Office skills including excel, power point..

Provided consulting services to organizations in developing their business processes, and designed workflows for performance reviews. Required excellent organizational and analytical skills.

Consulted with clients on Best Practices in business process design and development of Configuration Workbooks to support workflow and route map creation.

Required xml code configuration and thorough understanding of the software application and system capabilities.

ALLIANCE PARTNERSHIP GROUP, INC. Jacksonville, FL 07/2006 to 04/2007 MANAGING PARTNER/SALES/AFFILIATE PARTNER OF ZWELL INTL

New Sales and Business Development/Talent Management/Organizational Development Consulting - Provider of human resource consulting services specializing in executive development, talent and career development, employee retention, performance management, succession planning, and recruitment strategies. Required strong project management skills and exceptional cold calling skills.

Partnered with Dr. Michael Zwell to present and market online performance management solutions. Designed and implemented online webinars, breakfast events and speaking opportunities to build consulting services. Developed competency model structures to support web based technology implementation

Consulted with clients to develop and streamline their performance management process and simplify process workflows. Required thorough understanding of performance management process. Conducted online web based training for clients.

LEE HECHT HARRISON Jacksonville, FL 06/ 2005 to 06/2006

VP BUSINESS DEVELOPMENT/TALENT & CAREER MANAGEMENT

Sold Leadership Development and Career Management programs in SE region.

Trained sales team on HR Talent Solutions, prepared Talent Management cost proposals, including: succession planning, performance management, coaching, and 360 feedback and leadership development.

Certified to deliver various psychometric instruments and assessments. Delivered keynote presentations to professional organizations to build client customer base and create lead.

Delivered career management workshops to professional and executive MBAs at major universities which included online web based training for clients.

CAREER SYSTEMS INTERNATIONAL Scranton, PA 08/2001 to 05/ 2005

SENIOR PERFORMANCE CONSULTANT/ DIRECTOR OF CLIENT RELATIONS

Career Systems International/Beverly Kaye Inc., an international company specializing in workforce and talent management solutions that increase engagement and productivity.

Sold over $1.2 million in Talent Management solutions annually.

Client Relationships -Provided professional consulting services in the area of talent management, career development and workforce development. Responsible for selling solutions to support the design, development and implementation of core talent management and workforce development programs.

Provided HR/OD consulting services to major Corporations - Chrysler Corp, Michigan, Federal Government-CIA, International Cultural Trade Transfer (ICATT), SAKs Parisian,, Vistakon, Johnson & Johnson, Intel, Nortel, CISCO Systems, Health First Health Systems, CSX Railroad, Blue Cross Blue Shield of Florida, Citi Card Services, First USA, and Westin Resorts.

KAREN S. FARMER, MBA PAGE 4

Keynote speaker for Business & Professional Organizations, University Career Center Directors, Auburn University, Beaumont University,. Delivered keynote to State HR Organizations, Linkage Training, South Florida Healthcare Association, ASTD and Miami Healthcare Summit

Improved retention of healthcare employees by 25% through improved morale, instituting training and management and employee development programs, improving communications between management and staff. Delivered over 1200 workshops in Employee Development, to include Employee Retention and Engagement, Career Development, Leadership training, and Team building.

SHANDS HEALTHCARE SYSTEMS, Jacksonville, FL 07/1999 to 07/2001

ORGANIZATION DEVELOPMENT MANAGER/LEADERSHIP DEVELOPMENT

Designed and implemented Corporate Career Center for large healthcare system to support the merger of two hospitals into one large teaching hospital. Managed office staff.

Conducted management development workshops, employee career planning workshops and workforce downsizing/transition workshops for management. Conducted one on one coaching for senior executives

Restructured and redesigned the Hospital`s New Employee Orientation program which resulted in an annual savings of over $100,000 with 90% of program evaluations indicating excellent ratings

Presented a corporate-wide program on workforce management and development, recruiting and retention strategies and consulted with high level executives and managers throughout downsizing process.

Good Will Industries/City Mission, Jacksonville, FL

DIRECTOR OF CORPORATE RELATIONS & COMMUNITY GIVING 08/1996 to 05/ 1999

Established Business and Corporate Relationships to partner with the Job Training and Placement

Programs. Expanded the pipeline of fund raising prospects for new and early-stage initiatives. Recruited and trained volunteer staff.

Developed funding proposals supporting funder relationships and related PR efforts.

Assisted in the development of business plans for new programs and obtained computer equipment for Learning Labs thru corporate giving programs resulted in CBT training for over 40 clients.

Conducted an analysis of industry, market, user profiles and identified potential partner and funding opportunities. Developed and nurtured relationships in the community.

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FL COMMUNITY COLLEGE - CTR FOR ECONOMIC DEV., Jacksonville, FL 12/1995 to 07/1996

ADJUNCT INSTRUCTOR/ CONSULTANT - INSTRUCTIONAL DESIGN

Adjunct instructor for business and human skills courses.

Designed workshops in; Business Communications, Written Communications, Diversity Training, World Class Customer Care, Conflict Management, MBTI, Microsoft Project Management, Telemarketing, Handling Difficult Customers, Negotiation/Influence Skills, Leadership Effectiveness, designed and developed curriculum for Successful Selling Skills, created numerous Trainer and Participant Guides.

PROFESSIONAL EXPERIENCE PRIOR TO 1996 09/1984 to 12/1995

Blue Cross Blue Shield of Florida -Product Development/Senior Manager

EDUCATION

M.B.A., Business Administration, University of North Florida, Jacksonville, FL

Business & HR Management, Florida Atlantic University, Boca Raton, FL

B.S., Special Education/Learning Theory, Bowling Green State University, Bowling Green, OH

CERTIFICATIONS

Certified in Leadership Effectiveness Analysis, 360 Assessments, DiSC, MBTI Assessments, LEA 360, and MRG Assessments. Additional certification and experience as Master Career Coach in Career Development Planning, Career Coaching Skills, Employee Retention and Engagement, Influence and Negotiations Skills, and Excel Adult Learning Methodologies.

PROFESSIONAL AFFILIATIONS

KAREN S. FARMER, MBA PAGE 5

National Speakers Association

Society for Human Resource Management

Graduate Business Alumni Association

Association for Training & Development-ASTD

Alpha Chi Omega Sorority Alumni

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