Sales Customer Service

Larry Melton

Email: abp868@r.postjobfree.com

Address: **** ******* *****

City: Saint Louis

State: MO

Zip: 63116

Country: USA

Phone: 314-***-****

Skill Level: Experienced

Salary Range: $60,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Larry Melton

abp868@r.postjobfree.com 6474 Christy Drive St Louis, MO 63116 Mobile: 314-***-****

Professional Profile

Business Development and Marketing Specialist with proven record of success in designing and executing client-focused solutions that strengthen revenue, profit and competitive market position. Offers a valuable blend of solid business acumen, sales & marketing experience, and technical/medical device background. Fuels new business by zeroing in on client needs, developing innovative solutions, and capitalizing on untapped markets. Experienced in B2B and B2C business environments.

Builds immediate rapport and confidence with customers, colleagues, and associates; establishes loyal, long-term relationships through attentive service and effective problem solving. Promotes collaborative work environments and navigates comfortably across all organizational levels. Leverages unshakable integrity, strong work ethic, and problem-solving skills, along with an unrelenting drive to succeed and genial personality to win new accounts, build long-term relationships, and retain existing customers.

Strengths

Business Development Sales & Marketing Client Relationship Management

Communication / Listening Deal Structuring & Negotiation Strategic Planning & Tactical Execution

Account Management Team Dynamics / Leadership Time Management / Follow Through

Market & Competitive Analysis Goal Setting & Achievement Forecasting / Planning / Budgets

Education, Coursework & Technologies

M.B.A. (with honors), Webster University, (GPA: 3.7/4.0) Kansas City, 2000

B.S. (with honors), Electronics: Medical Instrumentation, Southern Illinois University at Carbondale (GPA: 3.7/4.0), 1993

Professional Development: Seven Habits of Highly Effective People, Total Quality Management, Total Quality Control, Process Management, Improving Interpersonal Relationships, Quality Service Skills and Fundamentals

MCSE (Microsoft Certified Systems Engineer) - coursework completed - CompTIAA+ - currently pursuing certification

Operating Systems: Windows XP/Vista/95/98/2000, DOS, Windows NT, MAC 8.5, Windows 3.1

Software: Photoshop, Adobe Illustrator, Microsoft Office, Lotus 1-2-3, WordPerfect, Dbase, MS PowerPoint, MS Access, Netscape, Internet Explorer, Goldmine, Time Management SW, various graphics applications

Professional Experience

BC Group International, St Louis, MO 2007 - Present

(Leading provider of test, calibration, and measurement equipment for the worldwide bio-medical device services market)

Field Service Technician

- Respond to client requests for troubleshooting, repair, and calibration of medical test equipment; ensure compliance with manufacturer specifications. Conduct on site and in-house calibrations and repairs.

- Demonstrate and sell new products; provide sales support, customer support and issue resolution.

- Brought in new hospital account with more than 60 pieces of medical test equipment.

On Target Marketing & Promotions, St Louis, MO 2003 - Present

(Full-service marketing and advertising firm offering marketing, advertising, and promotional products/solutions)

Founder / Principal

- Launched company and built business to profitability within 2 years; expanded core business of custom key tags to include promotional items, market research/strategy, business consulting, website development, and event planning.

- Won new accounts with national clients including Curves, as well as Kids Clubs with Cincinnati Reds, Houston Astros, and Tampa Bay Devil Rays sports teams.

- Develop new vertical markets for existing product lines, expanding into health & fitness, beauty and academic sectors. Designed and developed all marketing and advertising collateral.

- Forged, cultivated and maintain strong professional relationships with manufacturers, suppliers, distributors, and clients. Defined strategic growth plan, develop pricing structure, and negotiate contracts with distributors and clients.

- Developed business into self-sustaining entity that requires minimal time investment. salons, gyms, libraries

Larry Melton

abp868@r.postjobfree.com 6474 Christy Drive St Louis, MO 63116 Mobile: 314-***-****

PSI Plastic Graphics, Ellisville, MO 2002 - 2003

(Manufacturer of Teslin, barcoded, magstripe id cards for libraries and other organizations)

Director of Business Development, Marketing, and Sales

- Developed new products, cultivated new market opportunities and expanded sales of existing product lines.

- Built book of business from zero to more than 300 clients in just 1 year through effective cold-calling, referrals, prospecting, and client relationship management.

- Increased profit margins by developing and implementing pricing strategies and by negotiating favorable contracts with distributors and vendors.

- Penetrated and developed new vertical markets.

National Studios, Maryland Heights, MO 2001 - 2002

(Photography company, now owned by WPG, the largest independent photography firm in the mid-west)

Sales Representative

- Develop new markets for photography product with major national retailers.

- Recruited and trained sales associates at 12 retail locations.

- Achieved or exceeded all sales objectives and quotas during entire tenure with the company.

Hewlett-Packard, Kansas City, MO 1993 - 2000

(#1 technology firm in the world, providing computing, storage, imaging, and networking hardware, software and services)

Customer Engineer

- Provided sales, training, and product support; managed accounts and sold service contracts to HP Imaging customers at hospitals, imaging centers, and physician offices.

- Maintained highest levels of customer service, support and satisfaction.

- More than doubled annual service contract revenue to more than $600K per year with 45 accounts.

- Developed relationships with physicians, nurses, clinicians, hospital administrators, purchasing managers, technical directors, and gatekeepers at hospitals and imaging centers throughout assigned territory.

- Strengthened relationships with key accounts through immediate response and resolution of issues.

- Installed, repaired, and maintained ultrasound machines.

- Met or exceeded contract sales quota for 20 consecutive quarters.

Early Career Experience:

Carle Foundation Hospital, Urbana, IL 16-week internship

Biomedical Intern

- Completed internship required for degree completion; repaired, calibrated, and inspected medical equipment including patient monitors, defibrillators, ventilators, and LASERS.

Corbell Electronics, Carterville, IL 1991 - 1992

Bench Technician

- Installed, repaired, and maintained electronic equipment systems, including telephone, cable TV, energy management and control systems, TVs, VCRs, computers, and appliances.

United States Air Force, Frankfurt, Germany / McGuire AFB, NJ 1984 - 1988

Ground Traffic Controller (AFSC 60551)

- Coordinated aircraft on the ground and several ground support agencies to optimize aircraft turnaround time.

- Performed record keeping, time documentation, and dispatch; working with aircrew to ensure cargo/passenger safety.

Additional Skills

Component-level troubleshooting, Oscilloscope, Multimeter, Logic Analyzer, Bandwidth Meter, Line Analyzer,

Computer Hardware repair, schematics and technical drawings

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