Manager Customer Service

Brandon Perry

Email: *********@********.***

Address: *** ********

City: Vidor

State: TX

Zip: 77662

Country: USA

Phone: 409-***-****

Skill Level: Management

Salary Range: $50,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Brandon Perry

Vidor, Texas 77662

United States

*******@*****.***

409-***-**** (mobile)

Employment

Hollywood Theaters

General Manager

4/2002 - Present

General Manager Successfully managing all aspects of a large movie theater including selecting coordinating, managing, and training staff; ensuring compliance with handbook and safety policies; developing and managing the departmental budget; administer disciplinary actions; establishing and monitoring productivity goals; and leading cross-functional teams on key projects. Coordinate with HR report employee or patron incidents. Successfully design the layout, organization, processes, and procedures for a movie theater. Stay up to date with current industry innovations and updates. Proven leadership skills gained from managing a large movie theater as well as managing a multi-million dollar business. Experience Strategic Planning Retail Distribution P&L Management Budget Planning Merchandise Displays Sales and Marketing Inventory Control Procurement Warehousing Systems Management Incentive Structures Performance Standards Safety and Compliance Team Leadership and Mentoring Work Experience Customer Relations Increase sales through up-selling Educate employees with value customer service skills. Staff Development Developed strong employee-ensures productivity and ability to serve the customer; and eliminate work hazards. Established solid, positive, and productive work environment.

Hollywood Theaters

General Manager

4/2002 - Present

General Manager Successfully managing all aspects of a large movie theater including selecting coordinating, managing, and training staff; ensuring compliance with handbook and safety policies; developing and managing the departmental budget; administer disciplinary actions; establishing and monitoring productivity goals; and leading cross-functional teams on key projects. Coordinate with HR report employee or patron incidents. Successfully design the layout, organization, processes, and procedures for a movie theater. Stay up to date with current industry innovations and updates. Proven leadership skills gained from managing a large movie theater as well as managing a multi-million dollar business. Experience Strategic Planning Retail Distribution P&L Management Budget Planning Merchandise Displays Sales and Marketing Inventory Control Procurement Warehousing Systems Management Incentive Structures Performance Standards Safety and Compliance Team Leadership and Mentoring Work Experience Customer Relations Increase sales through up-selling Educate employees with value customer service skills. Staff Development Developed strong employee-ensures productivity and ability to serve the customer; and eliminate work hazards. Established solid, positive, and productive work environment.

Baker Hughes

Shop Supervisor

6/2001 - 3/2002

Shop Supervisor Successfully manage all aspects of a large warehouse including managing and controlling inventory; maintaining warehouse equipment; keeping the warehouse clean; Etc.

Baker Hughes

Shop Supervisor

6/2001 - 3/2002

Shop Supervisor Successfully manage all aspects of a large warehouse including managing and controlling inventory; maintaining warehouse equipment; keeping the warehouse clean; Etc.

Cinemark

Manager

8/1997 - 6/2001

Manager Successfully manage all aspects of a large floor department including selecting and training staff; developing and managing the department.

Cinemark

Manager

8/1997 - 6/2001

Manager Successfully manage all aspects of a large floor department including selecting and training staff; developing and managing the department.

Education

L.I.T

Technical Diploma, Business Management

1/2007 - 12/2008

L.I.T

Associate's Degree/College Diploma, Computer Network Management

6/1999 - 5/2003

L.I.T

Associate's Degree/College Diploma, Computer Network Management

6/1999 - 5/2003

Inspect sites or facilities to ensure safety and cleanliness standards

Expert

5 years +

Current

High

Maintain and improve the assembly processes to exceed operational targets around safety, quality, capacity, and productivity

Expert

5 years +

Current

Medium

Develop guidelines for box office and ticket operations

Expert

5 years +

Current

High

Operations management

Expert

5 years +

Current

Medium

Maintain employee records

Expert

5 years +

Current

Medium

Employee termination (discharge management)

Expert

5 years +

Current

Low

Arrange for repairs to products or equipment

SAP Advanced Planner and Optimizer (SAP APO)

Calculate, report, and analyze daily profit &loss

Advanced

5 years +

Current

High

Budget reporting

Advanced

5 years +

Current

Medium

Maintain inventory and budgetary controls

Advanced

5 years +

Current

Medium

Plan and control budget and expenditures

Advanced

5 years +

Current

Medium

Reconcile calculated inventories with physical counts

Advanced

5 years +

Current

Medium

Hazardous products storage

Advanced

5 years +

Current

Medium

Occupational health and safety - managing incident/accident reports and investigations

Advanced

5 years +

Current

Medium

Oversee safety of operations

Advanced

5 years +

Current

Medium

Cash flow management

Advanced

5 years +

Current

High

Business performance management

Advanced

5 years +

Current

Medium

Safety programs - employee and public safety

Advanced

5 years +

Current

Medium

New employee orientation

Advanced

5 years +

Current

Medium

Perform minor repairs and adjustments to equipment

Advanced

5 years +

Current

Medium

Maintain records of stock, repairs, sales, and wastage

Advanced

5 years +

Current

Medium

Certifications

Microsoft Certified Business Management Solutions Specialist

Microsoft

12/2008

ServSafe Food Protection Manager Certification

Hollywood Theaters

2/2004(2/2004-12/2013)

Microsoft Certified IT Professional (MCITP)

Microsoft

5/2003

Cisco Certified Network Professional (CCNP)

(read, write, speak)

Expert

5 years +

Current

High

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