Customer Service Quality Control

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James DeGrace

*****

*************@*****.***

Objective: To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people.

Summary: I am a responsible individual with hard working skills, highly organized and easy to train. I have had experience working with people my whole life whether it is on a job or off a job. I am very reliable and I am willing to work a flexible schedule. Customer service is my expertise along with labor and I can do anything I put my mind to.

Skills:

Ability to ensure quality control inspection measures.

Ability to maintain working environment clean and safe.

Ability to communicate with customers on the phone.

Strong multi-tasking skills

Excellent communication and writing skills.

Able to sort, organize and store all merchandise.

Knowledge of typing with speed of 40 wpm.

Mastery of Microsoft Office programs (Word, Excel, PowerPoint)

Experience:

Deli Clerk/Produce Clerk

Bel Air, Sacramento CA

9/07 - 10/08

Worked as deli and produce clerk.

Responsible for shelf stocking, taking customer orders, and location of products in workplace.

Knowledge of prices of merchandise and use of suggestive sell.

Maintained working environment clean and safe.

Sort store merchandise and food preparation.

Provide an excellent customer service by developing reputation.

Give a full attention to customers greeting them in a friendly manner.

Solved customer's problem.

Score keeper/ Snack bar assistant

Sac Area Sports, Sacramento CA

3/03 - 6/07

Operated the score board for basketball tournaments.

Worked with the referees to keep track of fouls and timeouts.

Took customer orders in the snack bar.

In charge of money and operation of the snack bar.

Education: Mira Loma High - High school diploma Sacramento CA - June 2007

Awards received: Athlete of the year, capital valley first team all league in football and basketball

American River College, Sacramento CA - (Sept. 2007 - Present)

Completed 42 units and striving to acquire my AA in 2010.

References: Available upon request

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