Customer Service Administrative Assistant
Resume:
Angelica Gomez
Email: *********@********.***
Address: **** **** ****
City: West palm beach
State: FL
Zip: 33415
Country: USA
Phone: 561-***-****
Skill Level: Experienced
Salary Range: $31,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Angelica Gomez
2347 Lena Lane
West Palm Beach, FL 33415
*********@********.***
Summary Qualifications:
* Extensive experience in serving customers in both person and by phone. I am fluent in Spanish and English, independent, self starter.
* Supervisor, communications skills in dealing with customers, co-workers and employees. Strong verbal and written skills.
* Well organized and highly efficient worker with a multi-tasking dynamic environment. Ability to plan, organize and supervise the work of others.
* Knowledge and experience in insurance operations. I posses a strong combination of training experience in the industry.
* Familiar with general office equipment including computer.
Work experience:
2/2010 - 12/2012 Caler, Donten, Levine, Cohen, Porter & Veil, PA
Administrative Assistant
* Downloading all bank and brokerage statements on a monthly basisi for all Family Office clients
* Saving all investments and distribution statements that was email to Supervisors.
* Distributed all mail and opened and date stamped all Family Office Clients.
* Helped copying and assembling for all tax returns during busy season and helped scan in all documents and saved in Doc-it.
* Filed in for audit administrative and saved confirmation for All Audit Clients.
3/2007 - 5/2009 Holyfield & Thomas, LLC
Administrative Assistant
* Phones, data entry, billing, filing, copying and mail for entire office.
* Copying and Assembling (Binding) audits and Financial Statements.
* Accounts receivable, bank deposits and end of the month reports.
* Proof reading the bills and other documents before sending out to clients.
* Ordering of office and kitchen supplies.
* Errands and all extra duties that was asked of me.
1/2005 - 3/2007 Zone care (works with Workers Compensation)
Team Leader for Call Center
* Customer service operation supervisor for call center.
* Skillfully managed high volume customer service call center by providing transportation and on phone interpretation service to workers compensation injured workers and people that where involved in car accidents took recorded statements of interpretations with adjusters.
* Rapidly promoted to progressively responsible position by delivering expertise and demonstrating broad operation knowledge.
* Providing leadership, direction training and supervision for a staff of twelve Customer Service Representatives.
* Demonstrating top quality analytics and problem solving skills as well as handling internal issues appropriately.
4/2002 - 12/2004 Burman, Critton, Luttier & Coleman, P.A.
Office Clerk / Runner
* Filing paperwork in the Main and Federal Courthouses in Downtown West Palm Beach.
* Data entry of clients, filing and indexing file folders for all clients information.
* Faxing, copying and scanning all documents for the whole firm.
* Shopping for office supplies and errands for all attorneys.
* Answering busy 8 line phone system when relieving receptionist for her lunch and breaks.
Skills:
I am certified in Microsoft Word, Microsoft Excel and Data Entry. I know Access, Microsoft Outlook and Internet. Also Customer Service and Team Leadership. I am able to learn quickly and efficiently.
Education:
Forest Hill High School
Diploma
Reference:
Sandra Milena 646-***-****
Andrea Rossi 561-***-****
Diana Rivera 561-***-****
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