Customer Service Data Entry

Susan Clark

Email: *********@********.***

Address: ***** ******** ******

City: Woodbridge

State: VA

Zip: 22191

Country: USA

Phone: 703-***-****

Skill Level: Experienced

Salary Range: $40,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

14742 Hackwood Street Woodbridge, VA 22191

Home 703-***-****

Email *********@********.***

Susan Clark

Objective: I am interested in trasitioning to an administrative first line supervisor. Willing to relocate.

Experience:

Summary

* Demonstrated achiever with exceptional knowledge of business practices, and customer service.

* Strong organizational skills and administration background.

* Skilled at learning new concepts quickly, working under pressure, and communication ideas clearly and effectively.

* Enthusiastic, forward thinking, work well with others.

Education

Masters Degree in Strategic Planning 1996

University of Maryland University College, Adelphi, MD

B.A. Degree Comparative Literature

University of Redlands, Redlands, CA 1975

Career History & Accomplishments

Military Service: United States Air Force

Special assignment during military service:

During the Super Bowl 19 Half Time Show I served as the Executive Support Officer for the 7,000 volunteers. It required transportation logistics due to an accident in route to Palo Alto. Four (4) stages were damaged requiring major reconstruction to be finished in 14 days when the original construction took over 6 months. I coordinated transportation for 300 construction volunteers to Palo Alto to reconstruct the stages. This was the only volunteer show in Super Bowl history.

Executive Support Officer (Busy Scribe)

Provided the administrative services for 350 personnel in a flying squadron. This included transport coordination with overseas deployments on a quarterly basis. Inventory control covered a 2.5 million dollar fuel budget, supplies for flight clothing and administrative needs which stated in the black for 5 consecutive years under my guidance. Served as an official board recorder for two major mishap investigations.

Prince William County Tax Payer Service Call Center Account Assistant I

08/20/07 to present

Received outside applicant promotion. Work with military members to update tax records and insure proper exemption status. Assist callers with question on real estate delinquencies. Completed Computer Information System class 105 and 107. These courses give fundamental background in MS Word and MS Access. Took updated training on Keyboarding MS Word 2010.

10/03/04 to 08/20/07

Prince William County Account Assistant Trainee

Graduated Prince William County Continued Quality Improvement Cohort 6 December 15, 2006.

Accepted permanent employment in PWC call center.

Keep calls within three (3) minute guidelines 85% of the time.

Enjoy interacting with tax payers on a daily basis.

June 2004 to 10/03/04

Temporary Services

Assigned to Prince William County Tax Services Call Center

Explain real estate bills to individual tax payers and mortgage lenders.

Explain personal property bills to individual tax payers and business members.

Submit monthly reports of call center mail counts to direct supervisor.

Handle correspondence as needed.

Worked personal property vehicle tax verification forms for county residents.

This was a long term temporary service assignment.

6-30-2003 - 7-1999 ADP National Accounts, Silver Spring, MD

Benefit Service Representative

- Explained full service third party benefits to clients, carriers and providers.

- Resolved issues involving: initial enrollment, errors in medical, dental or vision claims payments..

- Prepared death claims for a client data base of 4,000 lives for three years.

- Completed 50 continuing professional development credits for the last two years.

2-1999 - 4-1998 Care First Blue Cross Blue Shield, Washington, DC

Customer Service Representative

- Provided full service to Non-Federal Employee Program customers.

- Handled direct billing to purchase a variety of insurance product lines.

- Answered and resolved in-comming claims issues by product.

3-1998 - 3-1997 PSI MCOTT #1, Washington, DC

Office Manager

- Opened a new office to assist non-medication compliant homeless individuals in Washington, DC, Ward #1..

- Organized, monitored all non clinical operations for the Mobile Community Outreach Treatment Team.

- Maintained accounting and budget records for client and program expenditures.

- Provided cerical and receptionist services as needed.

2- 1997 - 11-1992 University of Maryland, College Park, MD

Data Entry Operator

- Handled all data entry operations in connection with the extension service Numex Program.

- Wrote the User-s Guide for the data entry procedures.

- Processed cash sales as needed.

Moved to the local area in 1992. Prior employment in the state of Calfornia. Additional employment information available on request.

Contact this candidate