Customer Service Medical Billing

Joy Reynolds

Email: *********@********.***

Address: *** **** ****** ****., #*

City: Newport Beach

State: CA

Zip: 92661

Country: USA

Phone: 949-***-****

Skill Level: Experienced

Salary Range: $40,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Joy Yvonne Reynolds

949-***-**** *********@********.***

Newport Beach, CA 92661

Professional Experience

Skill Highlights-Microsoft Word, Excel, PowerPoint, Outlook, Typing 65 wpm

OC-ALA, 9 week Legal Secretarial Course, 11/3/12 certificate

Executive Assistant, May 2004 to June 2012, Balboa Bay Club & Resort - Newport Beach, CA, 92663

Provided 8 years of administrative support to the owner of The Balboa Bay Club Resort and International Bay Club President/CEO of the Newport Beach Country Club. This was a highly confidential position. Relied on experience and judgment to plan and accomplish goals.

Skills and Abilities:

Served as corporate liaison between the International Bay Club, Balboa Bay Club and Newport Beach Country Club.

Created databases and spreadsheets to improve file management and reporting accuracy.

Assisted in all areas of administrative work including online research and report development.

Maintained and prioritized daily tasks and projects including: call logs, appointment calendar, booking online travel, expense reports, medical billing for four.

Processed donation certificates for community and charity events.

Requisitioned supplies and tracked and processed disbursements.

Coordinated and tracked postal deliveries and general maintenance and service calls to multiple properties.

Provided efficient customer service to public, private members and business associates.

Project Coordinator, February 1990 to May 2004, Wayne Perry Environmental, Inc. - Buena Park, CA, 90621

Provided 13 years of administrative support to a team of geologists and engineers focusing on strict timelines and attention to detail. Sharp organizational skills were a must.

Skills and Abilities:

Authored and typed water sampling reports, typed proposals, contracts and general correspondence to Shell Oil, Chevron and the State of California.

Computed, recorded, and proofread data, records and reports and processed chemical analysis into Excel Spreadsheets.

Responsible for tracking approximately 30 quarterly reports from creation, to edit, to review, to final level of approval and secured final delivery.

Established a filing and tracking system for a growing company.

Secretary, December 1978 to December 1989, City of San Bernardino - San Bernardino, CA, 92418 (municipal government)

Provided 11 years of administrative support to The City of San Bernardino. Assisted the Civil Service Chief Examiner and Director of Personnel with general clerical assistance within the municipal government.

Skills and Abilities:

Typed Council Resolutions. Took meeting minutes for Civil Service Board and Disability Board.

Prepared, typed and disseminated Civil Service agendas, minutes, agenda packets and Personnel Rules and Regulations.

Handled heavy switchboard.

Screened personnel applications.

Maintained confidential personnel records, employee and labor relations records, trained and supervised personnel.

Performed job evaluations, some compensation management and benefits administration.

Administered typing and shorthand tests; prepared agendas and agenda packets for Civil Service Board.

Supervised three.

Community Services Secretary to Deputy Director, December 1976 to December 1978, San Bernardino, CA, 92415

Provided 2 years of administrative support to the Community Service Deputy Director.

Skills and Abilities:

Typed requests for proposals and reports.

Prepared agendas and minutes. Organized and maintained files. Supervised two clerks.

Clerk III, December 1970 to December 1974, Sheriff's Office & Public Defender - San Bernardino, CA, 92415

Provided 4 years administrative support to the County of San Bernardino.

General secretarial duties to the County Sheriff's Office and County Public Defender.

Skills and Abilities:

Disseminated information to law enforcement officials, magistrates, newspapers, bail agents and general public.

Scheduled appointments and visitation. Assisted with booking.

Assisted in creating a daily municipal court calendar with the Duty Officer.

Sorted and distributed mail and correspondence while handling a heavy switchboard.

Disseminated bail/inmate/defendant/attorney-client information on a "need to know basis".

Education

OC-ALA Legal Secretarial certificate, 11-3-12

Bernardino Valley College and Skadron College of Business; Medical Terminology/Psychology/Typing/Business

OC-ALA Legal Secretarial certificate, 11-3-12

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