Project Manager Management

David Mack

Email: *********@********.***

Address: ***** * **** ***

City: Glendale

State: AZ

Zip: 85308

Country: USA

Phone: 484-***-****

Skill Level: Management

Salary Range: $100,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

DAVID A. MACK

Glendale, AZ 85308 * 484-***-****

*********@********.***

Strategic, innovative IT leader with comprehensive diverse experience as operations, field, and project manager and consultant with leading large scale technology infrastructure initiatives. Background encompasses managing data center design, operations and field support for global multi-billion dollar corporations following ITIL and SDLC frameworks. Direct software development and large scale information systems design, deployment, migration, and consolidation. Forecast resources and capabilities needs to meet established objectives. Develop system availability, business continuity plans and infrastructure roadmaps.

CORE COMPETENCIES

* Infrastructure & Application Management* Business Relationship Management* Data Center Management* Desktop/Server Service and Support Management* Staff Management, Recruitment, and Development* Business Service Management* Project Management* Vendor/Outsourced Systems Management* ITIL Service Strategy, Design, Transition, and Operation

PROFESSIONAL EXPERIENCE

H&R BLOCK, Phoenix, Arizona 2009 - 2012

A global tax preparation and business services company serving customers worldwide.

Regional Field Technology Manager

Oversaw region of 255 company-owned and 50 plus franchised tax preparation offices comprised of over 300 servers and 2500 workstations located in Arizona, New Mexico, and El Paso, Texas. Directed a virtual team of 12 IT professionals who performed desktop/server and telecommunications setup, configuration, and service activities in support of business objectives. Led projects that implemented new technology and supported business initiatives within the Field Service Operations following ITIL framework. Partnered with Territory Technology and Operations Managers, and Regional Director in developing and executing ITIL SDPs and SLMs. Managed the business relationships with franchisees, technology vendors, and business partners in implementing and supporting technology.

Major Accomplishments:

* Led the deployment of application, information management, and infrastructure technology for tax season that met timeline and budgetary targets within 10% margin.

* Led initiative that reduced severity level 1 incidents by 30%. Reduced the cost-per-incident by 10% and time and expense costs by 15%.

* Managed 40 plus office facilities, infrastructure, server and workstation upgrades in preparation for next tax season. Negotiated facilities, Internet and remote connectivity contracts with local providers.

BRIDGEBUILDERS INTERNATIONAL, Phoenix, Arizona 2008 - 2010

A small, Arizona-based not-for-profit organization.

Senior Project Manager

Performed project management for the 2008 infrastructure initiatives that established simplified ITIL processes and functions. Provided service operations support.

Major Accomplishments:

* Managed the upgrade of the infrastructure to Microsoft Small Business Server 2003.

* Migrated Access database to Microsoft SQL Server and developed business continuity plan.

* Implemented Blackberry Enterprise Server to facilitate remote communications.

HONEYWELL INTERNATIONAL via Intertec Consulting, Phoenix, Arizona 2008

A diversified technology and manufacturing company serving customers worldwide.

Project/Enterprise Architecture Consultant

Excelled in key role of lead enterprise architect in leading highly-visible, time-critical, and politically-sensitive initiatives for the Global IT Services organization that required direct interaction with senior level management.

Major Accomplishments:

* Facilitated key global technology initiatives including data center consolidation and migration and application upgrade and deployment, and streamlined design processes and infrastructure deployment. Projects included internal HR web site upgrade, Citrix Farm, and Raw Material Management design and implementation management.

* Subject Matter Expert in a UNIX/Wintel enterprise environment actively facilitating technical project planning and execution, and service transition and operations for internal and external clients.

ASTRA ZENECA LP, Wilmington, Delaware 2004 - 2007

International bioscience company engaged in research, development, manufacture, and marketing of ethical pharmaceuticals.

Senior Project Manager/Senior Enterprise Architect

PMO resource dedicated to the Infrastructure Capability and Development group, participated in Global IT Services on regional and global initiatives that utilized SDLC, ITIL, CobIT, and EV methodologies. Chaired strategic project and leadership meetings that included change management and service delivery teams. Partnered with IBM Service Strategy and Design Groups in managing the availability, capacity, service continuity, and service level agreements of regionally and globally deployed solutions.

Major Accomplishments:

* Managed the process development and service design and transition of U.S. Business region Citrix farms to global infrastructure, reducing licensing costs 50%.

* Designed and implemented Avatier Identity Management solution, specifying global standard for future deployment throughout the enterprise, reducing the Americas region desk calls for password and locked account management 60%. Instrumental in development of infrastructure application SLAs.

* Led proof of concept initiative for VMware ESX and Lab Manager, providing flexible application development and testing, setting global standard for design and deployment of server virtualization technology.

* Rolled out HP Proliant RDP and Blade server automation solution for clustering and load balancing, reducing server installation time from 2 days to 2 hours, saving 20% in deployment costs.

FIRST CONSULTING GROUP, Wayne, Pennsylvania 2002 - 2004

A national Management and IT consultant specializing in Healthcare and Health Sciences.

Project Manager/Business Relationship Manager

Executed strategic planning, business relationship, and management of projects >$1M. Acted as liaison between the business, global infrastructure, and Plumtree portal development team. Assisted in the development of business intelligence and enterprise data warehouse (EDW) environment. Assisted in development of service design and transition processes.

Major Accomplishments:

* Led a multi-tiered, e-business application development and SQL/Oracle/DB2 infrastructure integration and consolidation project for Centocor, a Johnson & Johnson company, saving $250K annually.

* Assigned specifically by management to direct the re-development of Centocor web-based requisition application to increase capacity 20% and availability from 70% to >99%.

* Designed and deployed enterprise archival backup/restore and SAN solution for Stamford Health System in compliance to HIPAA requirements, establishing organizational standards for creation and implementation of Wintel infrastructure systems and data center operations.

INDEPENDENT CONSULTANT, Reading, Pennsylvania 2000 - 2002

Provided contracted consulting services throughout for Fortune 500 companies, Kodak and Zeneca, and small organizations, Souderton State Bank.

Consultant

Provided project and process management services and acted as subject matter expert.

Major Accomplishments:

* Managed Zeneca Windows v3.1 to v4.0 upgrade, decommissioning over 300 servers throughout the Americas region, reducing server count by 5%, saving ~$200K annually.

* Co-managed integration of the DNS infrastructure during the Astra and Zeneca merger.

* Articulated the Salick Healthcare and Zeneca infrastructure integration strategy and execution during acquisition 20 days ahead of completion date.

* Supported the design and deployment of Kodak Windows 2000 and Active Dictionary, developing a customized, enterprise-wide solution, Microsoft training program for entire IT staff at Rochester, New York Corporate Headquarters, resulting in $40K savings.

* Directed the implementation of enterprise-wide Novell 4.1 NDS infrastructure that played a key role in its technology integration initiative.

ENERSYS INC., Reading, Pennsylvania 1997 - 2000

A global leader in stored energy solutions for transportation and industrial applications.

IT Operations Manager

Supervised a 10 member team on projects >$1M, oversaw Wintel, HP UNIX, SAP ERP, and telecommunications infrastructure. Managed enterprise Help Desk. Aligned IT operations with business strategies, enabling achievement of business objectives. Outlined IT service management strategy that encompassed Wintel platform technologies and data center operations. Managed human capital and interfaced with the ISO regulatory agency.

Major Accomplishments:

* Increased Help Desk efficiency rate by 20% and reduced employee turnover within the department by 50%.

* Managed IT compliance to ISO 900x regulations with zero recorded incidents.

* Developed incident and problem management processes, creating better collaboration between SAP ERP and technology operations.

* Instituted disaster recovery plan for enterprise capability with an 8-hour RTO window.

EDUCATION & PROFESSIONAL DEVELOPMENT

Executive MBA in Leadership & Administration

MBA in Finance

Grand Canyon University, Phoenix, Arizona

Bachelor of Science in Business Management

University of Phoenix, Phoenix, Arizona

Master PMP Certificate, Villanova University

PMP, University of Arizona, exam preparation in process

Six Sigma Green Belt & ITIL v3 Foundation, University of Arizona, in process

TECHNICAL ADDENDUM

* Frameworks: ITIL, CobIT, SDLC, Six Sigma

* Operating Systems: Windows 200x/XP, DOS, OS/2, DEC/VAX, UNIX. AS400

* Hardware Architectures: HP and IBM Blade, and standalone servers, Windows Clustering, VMware, HP MVA and EVA, EMC storage solutions, EMC storage solutions that include Symmetrix DMX-4 and Clarion CX3-80.

* Database Management Systems: MS SQL Server, SQL Integration Services, SQL Reporting Services, DB2, Sybase, MySQL, Microsoft Access

* Development Tools: Adobe Flex 4.5, ASP, .NET, JavaScript, PHP, XML

* Networking: TCP/IP, VPN, DNS, DHCP, WINS, FTP, IIS, IPX/SPX, Ethernet, Token Ring, FDDI, SSH, Cisco Networking, F5 Load Balancing, CheckPoint, NetMeeting, Wireless technologies.

* Office Tools & Other: Qlikview, Microsoft Sharepoint, SAS, Microsoft Visio, Office System (including Word, Excel, PowerPoint, Outlook, and Project.

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