Customer Service Manager

Anna Sullivan

Email: ********@********.***

Address:

City: RIALTO

State: CA

Zip: 92376

Country: USA

Phone: 951-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Experienced store manager professional with strong leadership and relationship-building skills.With over 10 years of managerial experience. Strong strategic-planning and people-management skills.Customer service focused,Dead line Oriented,Performance Driven,Proactive,Result Oriented, Consistently generated additional revenue through skilled sales techniques. Responsible to deliver results in sales,expense control,shrink reduction and overall profit.Oversees the efficient operation of merchandising standards and presentation,operational functions and key areas such as front line, layaways and cash office. Recruiting,hiring,training and development of associates and management team,highly motivated.

Educational Background:

High School Dipolma from Evans, Los Angeles CA 1/2001 to 7/1983 (ESL)

Job History / Details:

Professional Summary

Experienced store manager professional with strong leadership and relationship-building skills.With over 10 years of managerial experience. Strong strategic-planning and people-management skills.Customer service focused,Dead line Oriented,Performance Driven,Proactive,Result Oriented, Consistently generated additional revenue through skilled sales techniques.

Responsible to deliver results in sales,expense control,shrink reduction and overall profit.Oversees the efficient operation of merchandising standards and presentation,operational functions and key areas such as front line, layaways and cash office. Recruiting,hiring,training and development of associates and management team,highly motivated.

Core Qualifications

Conflict resolution

Quick learner

Computer proficient

Extremely organized

Team leadership

Excellent communication skills

Sales analysis

Strong lead development skills

Self-motivated

Goal-oriented

Highly competitive

Customer service

Interpersonal skills

Staff development/training

Able to persuade others effectively

Adapt to diverse groups

Problem-solving skills

Experience

August 2005 to Current

Marshall's West Covina, CA

Store Manager

Create and maintain proactive staff plan,coach,trains and develop assistant managers,prepare and conduct management evaluations,sets clear goals and expectations for assistant managers and hold them accountable for their responsibilities and objectives,effectively communicates with all levels and field management and home office,manage expenses and operational performance to maximized store profits,ensures that customer experience and satisfaction are achieved and maintain by all store associates,ensure merchandise presentation guidelines are managed through the assistant managers, identified store sales opportunities with assistant managers jointly develops action plans and ensures their execution, provided leadership to focus associates on delivering excellent customer service. Other duties as assigned.

February 2001 to September 2005

Ross Rancho Cucamonga, CA

Store Manager

Train and developed managers and sales associates,set priorities and directions within the store,ensure the store is was run in an efficient manner and priority projects are completed on time,ensures the store is properly maintained,merchandise is presented appropriately and the store was ready for business each day,manage expenses and operational performance to maximized store profits,focused management,associates and loss prevention team on shrink control, ensure that customer experience and satisfaction were achieved and maintained by all associates.

August 1999 to February 2001

Lowe's upland, ca

Assistant Store Manager

Managed four key departments for the store: Paint dept,flooring,kitchen cabinets,home decor and appliances.Maintain stock level, inventory control,review exception to audits with area supervisors and associates,identified business opportunities and through communication with customers recommended changes,coached,train and developed sales associates.

April 1994 to August 1999

Burlington Coat Factory West Covina, Ca

Merchandise Manager/ District Merchandiser

Ensure merchandising presentation was per companies standards,set and communicate sales goals and expectations to sales associates, maintain a open door policy with all sales associates. I was promoted to district merchandising for a short period of time while company was opening new stores, participated with the opening of 10 stores in California. was promoted to project manager for 2 stores, from hiring over 100 associates including mgrs, kept open communication with regional,district managers,buyers, engineers and apply for all city permits for the store.

Education

1983 Evans Los Angeles, Ca

Diploma ESL

Attended HR Classes every year for a total of 7 years.(marshall's and Ross)

Management training school for 2 weeks.(Marshall's)

Also Attended other training seminars with Ross,Marshall's,Burlington Coat Factory.

Member of PRESIDENTClub (ROSS)2003

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