Customer Service High School
Resume:
Saxon Crawford
Email: ********@***************.***
Address:
City: Fountain
State: CO
Zip: 80817
Country: USA
Phone: 719-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Dedicated customer service representative motivated to maintain customer satisfaction and contribute to company success; proficient in relevant computer applications; knowledge of customer service principles and practice.
Educational Background:
High School Dipolma from Independence High School, Rio Rancho NM 1/2001 to 5/2010 (Humanities)
Job History / Details:
Career Overview
Dedicated customer service representative motivated to maintain customer satisfaction and contribute to company success; proficient in relevant computer applications; knowledge of customer service principles and practice.
Core Strengths
Active listening skills
Courteous demeanor
Energetic work attitude
Literate in Microsoft word; Microsoft Outlook; Microsoft PowerPoint; Microsoft Excel.
Proficient Internet research.
Up to six months experience in a call center environment.
Accomplishments
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Product Sales
Cross-sold services, upgrading customers to different plans and product packages.
Multi-tasking
Took orders while resolving service issue.
Cashiered while bagging food simultaneously.
Trained quickly in hectic environment while store had it's grand opening.
Work Experience
October 2012 to December 2012
Current USA INC Colorado Springs, CO
Customer Service Representative
Cross-trained and provided back-up for other customer service representatives when needed.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Accurately logged all daily shipping and receiving orders.Processed merchandise returns and exchanges.
Generated leads for new sales through telephone with customers.
December 2010 to May 2011
KFC Colorado Springs, CO
Cashier/Prep Cook
Up-sold additional menu items, beverages and desserts to increase restaurant profits.Took necessary steps to meet customer needs and effectively resolve food or service issues.Recorded customer orders and repeated them back in a clear, understandable manner.Promptly reported complaints to a member of the management team.Served fresh, hot food with a smile in a timely manner.Served orders to customers at windows, counters and tables.Cut and chopped food items and cooked on a grill or in fryers.Packaged menu items into bags or trays and placed drink orders into carriers.Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles.Accurately measured ingredients required for specific food items.Prepared and served beverages such as coffee, tea and fountain drinks.Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.Prepared items according to written or verbal orders, working on several different orders simultaneously.
July 2010 to November 2010
Stream Global Services Rio Rancho, NM
Sales Agent
Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes.Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times. Efficiently took inbound calls for phone company. Quick to learn logging systems.
August 2009 to December 2009
Fratellis Pizzeria Rio Rancho, NM
Cashier/Prep Cook
Up-sold additional menu items, beverages and desserts to increase restaurant profits.Took necessary steps to meet customer needs and effectively resolve food or service issues.Recorded customer orders and repeated them back in a clear, understandable manner.Correctly received orders, processed payments and responded appropriately to guest concerns.Served fresh, hot food with a smile in a timely manner.Cut and chopped food items and cooked on a grill or in fryers.
August 2008 to November 2008
DSW Shoe Warehouse Springfield, VA
Cashier/Sales Agent
Described merchandise to customers.Placed special orders and called other stores to find desired items.Recommended merchandise based on customer needs.Operated a cash register to process cash, check and credit card transactions.Guided customers in choosing items that reflected personal style and shape.Explained information about the quality, value and style of products to Influence customer buying decisions.Replenished floor stock and processed shipments to ensure product availability for customers.
Educational Background
2010 Independence High School Rio Rancho, NM
High School Diploma Humanities
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