Customer Service High School

Mckindra Boone

Email: ********@**************.***

Address:

City: Greenwood

State: MS

Zip: 38930

Country: USA

Phone: 662-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success Highly enthusiastic customer service professional with 2 years client interface experience . Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Personable and responsible Cashier with 4 years in retail and customer service. Solid team player with upbeat, positive attitude.

Educational Background:

High School Dipolma from Leflore County High School, Itta Bena MS 1/2001 to 5/2010 (Office Adminstration)

High School Dipolma from Mississippi Valley State University, Itta Bena MS 1/2001 to 12/2012

Job History / Details:

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success

Highly enthusiastic customer service professional with 2 years client interface experience.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.

Personable and responsible Cashier with 4 years in retail and customer service. Solid team player with upbeat, positive attitude.

Core Strengths

Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Sharp problem solver

Energetic work attitude

Inventory control familiarity

Top sales performer

Telephone inquiries specialist

Customer service expert

Telecommunication skills

Adaptive team player

Opening/closing procedures

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Work Experience

June 2010 to August 2010

H&H Adult Daycare Greenwood, MS

Receptionist

While working for Mr and Mrs Hemphil I was assigned to all of the regular duties as being their receptionist. I handled all business affairs such as checking patients in and out of the daycare. I also handled all the phone calls, making appointments for each patient.

Maintained up-to-date knowledge of daycare policies regarding payments, returns and exchanges.

Organized weekly sales reports.

Trained 2 new employees quarterly.

Created new processes and systems for increasing customer service satisfaction.

Developed highly empathetic client relationships and earned reputation for exceeding sales goals.

Worked as a team member performing cashier duties, product assistance and cleaning.

Generated sales and inventory reports in Excel.

Educational Background

2010 Leflore County High School Itta Bena, MS

High School Diploma

I took courses in Business Administration

I was a member of the National Honor Society.

Coursework in Economics.

Graduated to 10 percentage of my Class, number 6 to be exact.

Participated in the spelling bee the first three years of Junior High

Coursework in Honor Classes throughout high school.

2015 Mississippi Valley State University Itta Bena, Ms

Bachelor of Science Office Adminstration

Continuing education in Office Administrations

Coursework in Business, Marketing and Communications

Coursework in Business Administration and Organizational Development

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