Sales Manager
Resume:
Waymon Bryant
Email: ********@********.***
Address: *** *. ******* *** #***
City: Boynton Beach
State: FL
Zip: 33435
Country: USA
Phone: 770-***-****
Skill Level: Management
Salary Range: $90,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Waymon E. Bryant 350 N. Federal Hwy #612 * Boynton Beach, Florida 33435
www.jobfox.com/people/WaymonE-Bryant ********@********.***
EXECUTIVE MANAGEMENT PROFESSIONAL
-The road to success is always under construction.-
Hands-on, motivational and award-winning leader with years of progressively challenging experience achieving or exceeding desired business outcomes. Exceptional ability to clearly translate complex issues into actionable plans aligned to short and long-term requirements. Establish quick rapport with co-workers, professionals and staff. Exercise diplomacy and tact; enjoy a reputation of relational excellence, and overcoming obstacles critical to performance metrics. Uphold highest standards for ethics and quality. Effectively evaluate and proactively manage performance against relevant benchmarks. Thrive under pressure.
Core Competencies
STRATEGIC PLANNING * OPERATIONS * POLICY DEVELOPMENT * P&L * FINANCIALS & BUDGETING * HIRING / STAFF DEVELOPMENT * SALES & MARKETING * COST REDUCTION * QUALITY ASSURANCE * COMPLIANCE * CLIENT RELATIONS
SELECTED ACHIEVEMENTS
2-time winner of the coveted Spherion Performance Forum Award and Pinnacle Nominee, and 5-time winner of AT&T/Bellsouth`s prestigious Gold Partner Award for Top Call Center Operations. (2003 -2009)
Forged and managed an exceptional sales team consistently achieving $50 Thousand monthly revenue quota for E. Spire (2001)
Launched a new operation employing 600+ employees and generating $72 Million annually as Senior Manager for Verizon Business remaining in the Top 5% of sales/service management from 1990 - 1999.
Top 5% of all Sales/Service Management with Verizon Business 1990 - 1999
PROFESSIONAL EXPERIENCE
AVP OF SALES JUNE 2012 - PRESENT
Advance Communication Group, LLC West Palm Beach, Florida
The AVP of sales works with executive team in creating and executing the sales department`s go-to-market and operational strategies to achieve business objectives. He determines and monitors the department's key performance indicators (KPIs) such as revenue vs. plan, contact rate, quote closure rate and gross profit percentage. He anticipates and reacts quickly to trends and changes in performance. He develops and implements employee performance management programs (Management & Agent development) to ensure all are consistent with the vision & company focus for success. He participates in corporate succession planning activities, writes and delivers employee reviews, keeps close tabs on employee morale and creates a positive working environment. He participates in the development and management of sales department budgets.
Continued
Waymon E. Bryant Page 2
PROGRAM/ACCOUNT MANAGER JULY 2011 - June 2012
ONE TOUCH DIRECT, LLC Tampa, Florida
Responsible for effectively managing and maintaining sales productivity for the on-going development of assigned program(s). Responsibilities include the use of performance incentives and effective communication to ensure all required goals are met in accordance with program standards. Accountabilities centered on maintaining sales quality, elevating customer experience, and overall productivity on the sales floor utilizing sales skills and product knowledge in developing Team members. Consistently maintain and/or exceed client expectations by uncovering areas of concern regarding sales/scripting and recommendations to improve all. All other responsible include P&L and hitting budgeted expectations, looking for new ways to reach those goals outside of the normal program requirements while creating a great growth Call Center work environment for all.
PARTNERSHIP DIRECTOR 2003 - 2011
SPHERION CORPORATION Atlanta, Georgia
Provide creative and effective leadership guiding daily operations for an inbound / outbound Call Center Operation generating $16 Million in annual sales volume. Collaborate with senior managers and key staff in forecasting future sales, developing services, marketing and promoting services to major clients, and spearheading policy development and implementation, staff development and contractual oversight. Fully accountable for P&L performance.
Monitor and assist personnel at multiple sites in achieving desired outcomes (sales & service), with strong focus on outsourced business operations for AT&T, Coca-Cola, TSYS, and Sunsource Technology.
Due to efforts, selected as Coca-Cola`s preferred Call Center Provider. A multiple (5X) winner of AT&T/ Bellsouth Excellence in Call Center Service Awards for Sales (Gold Partner Award).
REGIONAL MANAGER / GENERAL MANAGER 2002 - 2003
RUESCH INTERNATIONAL, INC. Atlanta, Georgia
Spearheaded and directed daily business functions for this firm providing specialized financial services to major corporate and institutional clients. Collaborated with upper management and key personnel to develop and implement effective policies and procedures governing the Atlanta regional sales/service and operational functions.
Forged an exceptional team. Maintained strong and lucrative client relationships by defining customer needs and developing customized solutions.
Created and directed a call center environment process leading to a 75% increase in prospecting and a 47% growth in clients, with an overall revenue growth of 130%. Successfully led the Region to #1 position 8 out of 12 months of the year.
Continued
Waymon E. Bryant Page 3
REGIONAL SALES MANAGER 2001 - 2002
E. SPIRE COMMUNICATIONS, INC. / JRD, INC. Atlanta, Georgia
Responsible for the management of a team of 17 sales/service professionals for this digital fiber networks company. Analyzed ongoing market and industry conditions, forecasted both short and long term revenue expectations, and directly trained and supported personnel to achieve / exceed sales/service targets. Provided ongoing training and development to hone advanced sales and customer service skills, and personally assisted in closing large opportunities.
Interviewed, hired, and developed personnel. Provided performance evaluations, and facilitated consistent excellence through open communications and by ensuring workplace environment remained fair and healthy.
Leadership and guidance resulted in team attaining or exceeding $50 Thousand in monthly revenues.
SENIOR OPERATIONS MANAGER / MANAGER / SALES/SERVICE SUPERVISOR 1985 - 2000
VERIZON BUSINESS Atlanta, Georgia
Successfully lead & managed the voice, data, & IT sales/service activities for one of the top producing organizations within the company. Management responsibility for more than 600+ sales/service professionals & managers in a fast paced, dynamic and customer focused organization. Responsible for overall success in working seamlessly with sales engineers, marketing, order fulfillment, cross-functional teams & other stakeholders to ensure successful client engagement, needs analysis, product recommendations, deal closure, growth & retention.
Drove planning, establishment, startup, and managing of an evening call center. Within 3 years, boosted annual sales volume to $72 Million.
As Sales/Service Supervisor, guided approximately 30 sales professionals to consistently exceed expectations. Increase sales by 42% and reduced churn by 19%, while also reducing abandon rate to less than 2% through exceptional customer service and support.
Consistently recognized as a Top Manager of people, process & production due to low turnover, top sales performers, meeting all deadlines & maintaining 100% in target objectives each year.
Honored 3 times with the MCI Top Leader Awards & 5 times receipt of Circle of Excellence Awards and accepted accolades for developing and managing top sales & service team awards on 6 occasions.
LEARNING CREDENTIALS
BACHELOR OF SCIENCE
University of West Georgia, Carrollton, Georgia
REFERENCES AND FURTHER DATA PROVIDED UPON
ESTABLISHMENT OF MUTUAL INTEREST
Contact this candidate