Customer Service Sales

Marion Klein Mattioli

Email: ********@*****-*******.***

Address:

City: Alexandria

State: VA

Zip: 22312

Country: USA

Phone: 703-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated & Motivated individual, highly organized, self-starter with extensive experience in providing the highest customer service.

Confident decision-maker. Adept at anticipating needs; ensuring support any way necessary. Committed to professional growth and constantly upgrading my skills.

Goal oriented, reliable, high energy worker with outstanding communication and interpersonal skills plus team player attitude. Professional demeanor; communicate effectively with all levels of the organization and the public.

Educational Background:

High School Dipolma from PUC, Brazil MS 1/2001 to 12/1978 (Economy)

High School Dipolma from Catholic University of Rio de, Brazil MS 1/2001 to 12/2012

High School Dipolma from, Brazil MS 1/2001 to 12/2012

Job History / Details:

Summary

Dedicated & Motivated individual, highly organized, self-starter with extensive experience in providing the highest customer service.

Confident decision-maker. Adept at anticipating needs; ensuring support any way necessary. Committed to professional growth and constantly upgrading my skills.

Goal oriented, reliable, high energy worker with outstanding communication and interpersonal skills plus team player attitude. Professional demeanor; communicate effectively with all levels of the organization and the public.

Highlights

New customer acquisition

Client relationships

Skilled negotiator

Account management

Trade shows

Extensive computer knowledge

Dedicated

Flexible

Problem solving

Fluent in Spanish

Fluent in French

Fluent in Portuguese

Fluent in Italian

Accomplishments

Identified and acquired more than 100 high-value new clients for the company.

Boosted customer satisfaction ratings by 50 percentage in under 6 months.

Boosted customer satisfaction ratings by 80 percentage in under 3 months.

Grew revenue by 70 percentage in the first year by spearheading development of Customer Service.

Experience

12/11/2012 12:00:00 AM

Super Kids Rio de Janeiro

CEO, Style & Sales Director and Manager

Stylist of "griffe" for children and teenager clothing & accessories to be commercialized at Super Kids and best retail stores in Brazil; participated in trade fairs as seller & buyer.

Responsible for all aspects of management.

12/11/2012 12:00:00 AM

The Fragrance Outlet

Store Manager

Store Manager at The Fragrance Outlet, $1 000 000.00 more store in a Company with 65 stores US wide, jumped from one of the last position in sales and transactions to #1. Excellency in customer service, leadership led to an increase in sales to as much as 60 percentage . Responsible for all aspects of management including hiring and training all staff, marketing and merchandising, execute in store company policies, inventory, loss prevention, accounting... plus goal achiever.

12/11/2012 12:00:00 AM

Chateau Animaux

Store Director

Store Director at Chateau Animaux, high end pet store & pet barkery, I started immediately after store purchase. Responsible for all aspects of management: implementing company's policies, inventory, loss prevention, planning, buying, window & store decorating, merchandise display, hiring and training sales assistants

12/11/2012 12:00:00 AM

Hilton Hotels Rio de Janeiro

Telemarketing Manager

I was challenged to keep Rio de Janeiro's office as the sales Champion in a competition with all Hilton Hotels and Resorts in the world, not only was I able to do so as well as keep them as the world champion in sales for four weeks in a row.

12/11/2012 12:00:00 AM

The Fragrance Outlet

Store Manager

Store Manager at Zales, hired to Manage and Lead the Manassas Store, I improved its performance ranking #1 and #2 for the length of my stay, exceeding sales goals in trunk shows and solitaires, result managerial skills and focus in outstanding Customer Service.

12/11/2012 12:00:00 AM

DAZ Moda Rio de Janeiro

Style and Sales Director

Representative for various leather goods in Sao Paulo (Louis Vuitton and Charles Jourdan among others) while living in Rio de Janeiro, I participated all fairs of the trade as seller & buyer, responsible from renting the space to decorating, hotel reservation and invitation to prospect clients.

12/11/2012 12:00:00 AM

CEO & Sales Director

Sun Trip Tourism Natal, Brazil - Responsible for all aspects of management including International and National Sales, recruiting, assessing and hiring qualified candidates in all areas.

12/11/2012 12:00:00 AM

CEO

Gourmet Cook & Caterer - Small catering business, "Pommodori Secchi", was the main supplier to the American Consulate in Rio de Janeiro, select restaurants and proudly part of Rio de Janeiro's Restaurant & Chefs Guide.

Education

University of Rio de Janeiro, BR

Bachelor of Communications Federal

Catholic University of Rio de Janeiro, BR

Bachelor of Economics,

Certificat de Langue Française de Nancy

Lower Cambridge Certificate of Proficiency in English Language

Certificate Fashion Design CEFET, Rio de Janeiro, BR

Certificate in Personal Marketing, Prof. Walther Dorighelo, Rio Grande do Norte, BR

Additional Information

Flexibility of schedule, reliable transportation, travel availability; Leadership recognized for "Always going above and beyond."

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