Manager Customer Service

Shelly Oglesby

Email: ********@********.***

Address:

City: TOCCOA

State: GA

Zip: 30577

Country: USA

Phone: 478-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Property Management Professional possessing 9 years of successful residential experience, excellent sales management and communication skills, effective administrative and organizational skills, and productive time management. Knowledgeable of Fair Housing Laws. Proficient in AMSI/Esite software, and YARDI software.

Educational Background:

High School Dipolma from Middle Georgia Apartment Association, Macon GA 1/2001 to 1/2002 (Early Childhood Education)

Associate's Degree from Middle Georgia College, Macon GA 1/2001 to 12/2012

High School Dipolma from Macon Technical College, Macon GA 1/2001 to 12/2012

Job History / Details:

Executive Profile

Property Management Professional possessing 9 years of successful residential experience, excellent sales management and communication skills, effective administrative and organizational skills, and productive time management. Knowledgeable of Fair Housing Laws. Proficient in AMSI/Esite software, and YARDI software.

Professional Highlights

Managed day to day operations of multi-sites that consisted 530 units including business office operations.

Hire and train new employees according to company policies and procedures.

Collected and deposited revenue into appropriate operational accounts.

Submitted weekly and monthly invoices to corporate accounting departments.

Prepared 12 month budgets with forecasting.

Developed and lead marketing campaigns to increase exposure and occupancy.

Performed marketing analysis surveys of comparable properties to determine where to effectively set rental rates.

Professional Experience

April 2012 to Current

Dominium Management Services Cornelia, GA

COMMUNITY MANAGER

Hire, train, supervise, and motivate all staff in order to obtain operational goals

Perform quarterly inspections

Maintain and oversee all revenue for the property

Resolve customer and public complaints

April 2011 to April 2012

CD Properties LLC Demorest, GA

PROPERTY MANAGER

Managed building maintenance projects

Handled all accounts payable and receivable

Reviewed background and credit references of all applicants

Negotiate and approve lease contracts in accordance with Georgia law

March 2009 to April 2011

Oglesby Family Toccoa, GA

DOMESTIC ENGINEER

Managed schedules and logistics for a family of four

Balanced household priorities

Created, implemented, and maintained a family budget

July 2007 to March 2009

Element National Management Macon, GA

PROPERTY MANAGER

Evaluated the performance of the employees

Maintained all records, reports, and files

Compiled data for financial reports

October 2003 to July 2007

Crotts Enterprises Inc. Macon, GA

PROPERTY MANAGER/ ASSISTANT MANAGER

Responsible for the maintenance and preservation of property that consisted of 232 units

Analyzed marketing conditions

Recruited and selected all staff

Invoiced clients and maintained accounts payable

Collected rent, made bank deposits, and filed warrants

Education

2005 Middle Georgia Apartment Association Macon, GA

National Apartment Leasing Professional

2002 Middle Georgia College Macon, GA

Associates Early Childhood Education

1999 Macon Technical College Macon, GA

Ceritficate Customer Service Certification

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