Customer Service High School

Latoya Hendrix

Email: ********@************.***

Address:

City: Savannah

State: GA

Zip: 31404

Country: USA

Phone: 912-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Qualified Presenter with 2 years in fast-paced customer service, fast food, merchandise, and call center environments. Personable and professional under pressure. Highly enthusiastic customer service professional with 2 years client interface experience. Call Center Representative versed in customer support in high call volume environments. Great computer skills and telephone etiquette. Personable and responsible Cashier with 7 years in retail and customer service. Solid team player with upbeat, positive attitude. Patient and empathetic crew member, with extensive background in conflict resolution and customer care. Desires a management role. Also have varies other accounting skills.

Educational Background:

High School Dipolma from Savannah High School, Savannah GA 1/2001 to 6/1999 (College Prep)

High School Dipolma from Savannah Tech, Savannah GA 1/2001 to 12/2012

Job History / Details:

Career Overview

Qualified Presenter with 2 years in fast-paced customer service, fast food, merchandise, and call center environments.

Personable and professional under pressure.

Highly enthusiastic customer service professional with 2 years client interface experience.

Call Center Representative versed in customer support in high call volume environments. Great computer skills and telephone etiquette.

Personable and responsible Cashier with 7 years in retail and customer service.

Solid team player with upbeat, positive attitude.

Patient and empathetic crew member, with extensive background in conflict resolution and customer care.

Desires a management role.

Also have varies other accounting skills.

Core Strengths

Strong organizational skills

Creative problem solver

Active listening skills

Exceptional communication skills

Seasoned in conflict resolution

Sharp problem solver

MS Windows proficient

Quick learner

Strong client relations

Large cash/check deposits expert

Proficient in cash management

Credit card processing

Telecommunication skills

Multi-line phone talent

Adaptive team player

Visual merchandising proficiency

Word processing

Microsoft Office proficiency

Accurate and detailed

Meticulous attention to detail

Professional and mature

Articulate and well-spoken

Flexible

Accomplishments

Sales and Promotion

Achieved status as one of the top 10 store sales performers in the company.

Acknowledged as employee of the month two consecutive years in a year work period.

Recommended for Management position at current employment.

Work Experience

March 2010 to Current

McDonald Savannah, Ga

Presenter

Consistently provided friendly guest service and heartfelt hospitality.

Operated the drive-through window and sales register quickly and efficiently.

Currently holds the title of the best drive-though person.

Up-sold additional menu items, beverages and desserts to increase restaurant profits.

Promptly and empathetically handled guest concerns and complaints.

Took necessary steps to meet customer needs and effectively resolve food or service issues.

Demonstrated integrity and honesty while interacting with guests, team members and managers.

Recorded customer orders and repeated them back in a clear, understandable manner.

Built loyal clientèle through friendly interactions and consistent appreciation.

September 2007 to April 2009

UMS/GaPower Company Savannah, Ga

Meter Reader

Completed routes with the fastest completion rates.

Excelled quickly and learned the city and surrounding areas in a proficient time span.

Promoted to lead Meter reader within months of employment.

December 2005 to August 2007

Schneider National Corp Pooler, Ga

Verifier

Supervised material flow, storage and global order fulfillment.

Maintained accurate stock records and schedules.

Selected products for specific routes according to pick sheets.

Oversaw special orders and after-hours, urgent shipping jobs.

Oversaw the training of several new employees.

Oversaw warehousing and storage practices and housekeeping.

Received incoming shipments and reviewed contents against purchase order for accuracy.

Entered data into hand held scanner to load and manipulate data and to produce reports.

Verified and recorded the count and condition of cargo received.

Educational Background

1999 Savannah High School Savannah, Ga

High School Diploma College Prep

Savannah Tech Savannah, Ga

Business Administration

Continuing education in Business

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