Customer Service Representative

Gerald's InformationLocation: JACKSONVILLE, FLExperience: 12+ yearsWork Types:

Willing to Relocate: NoWilling to Travel: Few times a weekCareer Level: Senior(non-manager)Work Status: U.S. CitizenMember Since: 2009-11-16 Helpful Links

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Gerald C. Pfeiffer

2539 Red Oak Drive

Jacksonville Fl 32211

Home 904-***-****

***********@*********.***

Objective: A supervisory or management position in a progressive organization that offers room for advancement

Summary of Qualifications

Over 15 years of Customer Service Exp mostly in a supervisory or specialist capacity

Held Top Secret clearance from 1978 thru 1995

Honorably discharged US Navy veteran with over 13 years in Communications field

Wells Fargo - Operations Support Analyst 02/2010-06/2010

Customer Service and Operations Analyst supporting internal banking operations personnel both in Management/Non-Management positions. Assisted with any problems no matter if procedure related or systems or equipment which was encountered within branch banks nationwide.

Bank Of America - Premier Client Service Specialist 09/2008-03/2009

Assisted Premier Banking Clients with financial/banking/investment needs. This would encompass wiring/transfer of funds,credit card accounts,checking-savings and loans.

Citibank/Citigroup - Customer Service Supervisor 02/1997-03/2008

Dealt with Consumer,Corporate and Government credit card accounts.Proficient at problem solving and aiding in and exceeding client expectations. Supported teams within Operations Center in regards to floor assists,fill in for team managers,training,handling escalated calls and issues,equipment problems as well as credit issues and collections.

American Transtech - Customer Service Representative 09/1995-02/1997

Pension and retirement specialist dealing with retirees,CEO's and CFO's daily for a major corporation

Autec Range Services - Communications Center Supervisor 12/1993-08/1995

Supervised daily operations which included admin,training,equip operations and maintenance. Responsible for supplies for the Operations/Communications dept. Personnel management for both US military and Nato forces in a US Naval Communications Center located on Andros Island Bahamas.

Prudential - Computer Tape Librarian 04/1992-12/1993

Handled daily reports,data input,uploading-downloading of programs pertinent to daily operations

US Navy - Communications Field 09/1978-03/1992

Held various positions in the Commuincations field which included Communications Watch Officer,Supervisor,Equipment Technician,Operator and Repair Technician.

Education:

Charles E Jordan High School 1971-1974

US Naval Communications School 1980-1982

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