Customer Service Sales

Ishmail Santiago

Email: *********@********.***

Address: P.O.Box 11364

City: Clayton

State: MO

Zip: 63105

Country: USA

Phone: 314-***-****

Skill Level: Experienced

Salary Range: $45,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Ishmail E. Santiago 8748 Delmar Blvd. ST. Louis, MO. 63124 314-***-**** *********@********.***

SKILL / Qualifications:

Fully bilingual English and Spanish. Exceptionally qualified Flight Attendant with proficiency in Safety Procedures, Culinary services, exemplary planning and organization as well and extensive international travel. Willing to relocate Customer Service and Detail Oriented, Flexible, and Team player. Aero services Aviation Center Emergency and Crew Resources Management Training. Certified CPR, AED, Hazmat, First Aid, Fire- fighting safety and control. Antiterrorist and Combative Self-defense skill. Emergency and Evacuation, Ditching, Accident and Incidents training. In-flight Culinary services and presentation as well with food and wine pairing. ATR, Embraer, DC10, MD80, 717,727, 757,767, Airbus 300, MD11,L1011 Qualified.

Computer literate in Microsoft Word 2002 (awarded Certificate of Proficiency on December 3, 2003), Lotus 1-2-3, IBM Computers System One Airline Computer, Sabre Airlines Systems, Micros, Romance Computer Systems, specializing in restaurant management. Qualifications: 2011 - Present-Access On Time -Spanish Interpreter and Translator- for HIPPA Law, Court Interpretation, and Hospitals, from English to Spanish to English, attending Courthouses, Medical- Hospitals, Police Stations and Division of Family Services. Served as liaison between the Hispanic community, Financial and Legal Entities.

2010 - Present - Office Manager- MoModern, St. Louis, MO.

Company dedicate to the acquisition and sales of items of the Modern Era Designs. Assisting to Auctions, State Sales, establishing network with others members in the business of luxury goods designed for the well living, mostly created by architects. Responsible f for the Spanish Speakers clientele. Organizing and coordinating office operations and procedures in order to ensure effectiveness and efficiency and supervising staff as well. Implement offices policies, keeping record of long distance calls when order materials, preparing time sheets, review and approve supply requisitions. Ensure materials is in stock available, effective transfer of files and records as anticipate needed supply with proper receipt. Knowledge of office administration, human resources management and supervision maintaining a high level of accuracy information. Excellent interpersonal skills, problem solving, honest and flexible with the attention to every details to keep both employees and customer satisfaction.

2007 - 2010 - International Flight Attendant- ExpressJet Airlines.

Provide a safe environment for passengers on the ground and during flight. Performed Spanish announcement for Non-English speakers. Coordinate food and beverage services with other crew members. Performed duty free sales, accounting and depositing of funds collected during flight. During Charter* & or Corporate Flights*, in charge of the entire process, from ordering the menu, bar and stock for ours Elite Passengers, making sure all amenities are ready and special request are meet to the clients satisfactions . As In compliance with company rules.

2005 - 2007 - Consumer Banker- National City Bank, St. Louis, MO.

Provide customer service in the areas of account maintenance, cross-selling of products, opening and closing of accounts, receive and process applications for several credit/loan products. Served as liaison between the Hispanic customers within National City. Attend public events as a spokesperson for National City in the Hispanic community.

2002 - 2005 - Interpreter- International Institute of St. Louis, St. Louis, MO.

Interpreter and Translator. - Trained at the International Institute of ST Louis. Certificate approved, attending seminars and classes for HIPPA Law, Court Interpretation, and Hospitals, from English to Spanish to English, attending Courthouses, Medical- Hospitals, Police Stations and Division of Family Services. Certificate of Completion, April 9 2002, a twelve hour curse of Interpreting skill and practices for the Missouri Division of Family Services Child Abuse and Neglect Unit. May 8 2002 Certificate of Completion, six hour of Community Interpreting, Principles and Practices. Certificate of Completion, a nine hour course interpreting in the Educational Setting, April 9 2003. Served as liaison between the Hispanic customers, Financial and Legal Entities.

2005 - Consultant-Department of Homeland Security Corporation, Nashville, TN.

Provided highly specialized security management services and training to government, airport and commercial entities. Managing Sensitive and/or Classified Information.

2002-2004 - Instructor-Department of Homeland Security Corporation, Nashville, TN .

Training of new federal airport security employees for the TSA Program as a sub-contractor For DHSC. Managing Sensitive and/or Classified Information.

1999-2002 - International Flight Attendant-Trans World Airlines, St. Louis, MO. 1997-1999 - International Flight Attendant-American Airlines, San Juan, PR.

Provided a safe environment for passengers in flight and on the ground. Coordinate food and beverage service with other crew members. Performed duty free sales, accounting and depositing of funds collected during the flight. Performed Spanish announcement for Non-English speakers. During Charter *& or Corporate Flights*, in charge of the entire process, from ordering the menu, bar and stock for ours Elite Passengers, making sure all amenities are ready and special request are meet to the clients satisfactions As in compliance with company rules.

EDUCATION :

2004 - Certificate of Achievement in Training and Development. TSA Program. The University of Oklahoma.

2002 - Certificate Basic Screener Training Program U . S. Department of Transportation, Transportation Security Administration- TSA. Conducted at the Mike Monroney Aeronautical Center, Oklahoma City, Oklahoma.

1989 - Bachelor of Art Degree in Communication Sacred Heart University-Santurce, PR, Minor in Biology.

1983 - Associate in Science Degree - Ramirez College, Hato Rey, PR.

Mailing address: P. O. Box 11364 Clayton, MO. 63105. DUI 2/2006 license reinstate 3 months later. Canada Resident Temporary Permit allows in and out.

Yours truly, Ishmail Santiago .

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