Customer Service Sales
Resume:
Loren Booker
Email: *********@********.***
Address: **** ********* **
City: Washington
State: DC
Zip: 20015
Country: USA
Phone: 954-***-****
Skill Level: Management
Salary Range: $50,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
LOREN TREVIS BOOKER SR.
3416 Patterson St. N.W. Washington D.C. 954-***-**** *********@********.***
PROFILE
Dedicated, highly diverse Retail Sales Professional with 18 years of experience.
Outstanding communication and interpersonal skills resulting in the development of productive working relationships and strong customer relations and rapport with individuals at all levels, from diverse backgrounds.
Recognized by superiors as a responsible, reliable, and resourceful manager. Hard working with a high degree of integrity, capable of achieving objectives and deadlines within strict time allowances.
Professional appearance and demeanor. Exhibits an enthusiastic, positive attitude and contributes to a team environment while fostering growth with an entrepreneurial spirit.
PROFESSIONAL EXPERIENCE
Nike Factory Store - 3 stores in South Florida 2008 to 2011
Assistant Store Manager
The world's most recognized retailer in sportswear.
Co-Managed opening of 31,000 sq. ft. facility, including employee hiring, training, merchandising and fixture installation.
Supervised all front-end and receiving operations including training of management staff on all operational directives, training all new employees in operational areas.
Performed HR functions including training management staff on all HR related issues, employee benefits, resolution of HR issues, payroll and new employee training.
Supervised all facility related issues, including fire and hazard safety inspections. Schedule all repairs and fixture issues with contractors and vendors.
Supervised sales floor. Participated and supervised all merchandising directives given by corporate office, monitored sales floor to ensure customer service standards were maintained, participated in customer service to ensure customer was completely satisfied.
Participated in and successfully completed Nike Management for Success Program.
Bed Bath & Beyond - 7 stores in South Florida 2000 to 2008
Assistant Store Manager
Top performing retailer in the country with a strong focus on customer satisfaction.
Co-Managed opening of 37,000 sq. ft. facility, including employee hiring, training and all merchandising and fixture installation.
Directed front-end and receiving operations including recruiting, interviewing, staffing and maintenance of 22,000 sq. ft. facility.
Supervised inventory teams three years consecutively including ordering, merchandising, and sales tracking for up to six stores.
Successfully implemented new company bridal campaign. Trained associates to increase their knowledge in bridal consultation which improved bridal fulfillment virtually 18% over prior year's figures.
Recognized 1st out of 369 stores company-wide as director of new window treatment sales campaign. Effectively implemented program encompassing product knowledge and merchandising training for associates which resulted in a 48% increase in sales volume over the previous year's sales figures.
Effectively supervised renovation and overhaul of the merchandising and fixturing of the Bed and Bath departments. This 4 week project required managing temporary employees plus in-store personnel totaling 26 people.
Assistant Manager of stores with yearly sales volume in excess of $15 million.
The Sports Authority - 5 stores in New Jersey & Pennsylvania 1991 to 1999
Store Manager
The nation's preeminent full-line sporting goods chain.
Management of stores with yearly sales volume in excess of $13 million.
Directed customer service improvement programs at two stores, bringing the first store from fifteenth to first nationwide and the second store from the bottom to the top-third in the company.
Expertise increasing sales volume through improved customer service and employee training.
Developed strategic relationships with vendors to promote the goals of the company and provide employees with skills to succeed in sales efforts through product knowledge and training.
Oak Tree - King of Prussia, PA 1988 to 1991
Store Manager
Contemporary men's clothing retailer.
Managed store with a sales volume of $800,000.
Supervised training of all newly hired Retail Managers.
Handled all aspects of store management including staffing, promotion, inventory, and merchandising.
EDUCATION
Exercise and Wellness Major, Broward College, FL 2011 to Present
Davie, FL, completed 14 credits toward AA degree with a 4.0 average.
Physical Education Major, West Chester University, PA 1984 to 1991
West Chester, PA, completed 74 of 134 credits toward B.A., including coursework in exercise physiology, nutrition, behavioral psychology, and exercise kinesiology.
Seminars and Workshops
Introduction to Human Resources
Hiring, Interviewing, and Motivational Skills
Certification in Associate Training and Development
Inventory Replenishment and Purchasing
Sales Training
ACHIEVEMENT AWARDS
16 Years of Perfect Attendance.
Customer Service - 92% customer service score-second in Bed Bath & Beyond's South Florida market-as rated by an independent "Secret Shopper" survey company.
COMMUNITY VOLUNTEER WORK
Imagine Charter School at Weston- Volunteer
YMCA - Volunteer, Flag Football
Cooper City Optimist - Volunteer, Football coach
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