Customer Service Manager

Patrick Fagan

Email: *********@********.***

Address: *** **** **.

City: San Marcos

State: CA

Zip: 92069

Country: USA

Phone: 760-***-****

Skill Level: Management

Salary Range: $65,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

608 rose court * San marcos, Ca 92069

Phone 530-***-**** * E-mail **************@*****.***

Patrick fagan

Objective

To obtain a position that will allow me to utilize my skills and acumen in a growing environment looking to drive profitability, sustain growth, and create long lasting customer employee relations.

Employment

July 2007 Oct 2012 Maderas Golf Club (Troon Golf) San Diego, Ca

Director of Food Beverage Oversee and detailed involvement with all facets of directing and managing multiple outlets including banquet operations, restaurant, beverage cart snack bar outlets ($2.2M total budget) Responsible for preparing annual budgets for all FB outlets, monitoring revenue goals and expenses as well as generated both weekly and monthly financial variance reports for ownership. Develop and institute operation strategies to reach financial goals as set forth in the budgets Consistently attained and exceeded financial goals as set forth in these budgets (25% total COS) Managed food, beverage, and vendor negotiations Periodic revamp of all outlet menus to include special events, creating an increase in sales revenue Responsible for all employee relations including payroll, scheduling, staff meetings, training, hiring, firing disciplinary actions as well as other HR requirements Develop customer service standards and guest satisfaction Consistently exceeded Troon Golf Guest Satisfaction Index for all facets of the FB department Integral role in outfitting of new 4000 sq. ft ballroom kitchen (2007) and creating operational procedures for all events as well as building equipment maintenance

July 2005 - July 2007 Maderas Golf Club (Troon Golf) San Diego, Ca

Director of Club Services Catering Manager Developed marketing plans leads to increase both social and corporate markets (weddings, social events, post-golf events, corporate seminars meetings) Sales and service of all catering events Responsible for developing catering menus, wine lists, bar menus, catering contracts, and rental fees Oversight of restaurant, snack bar beverage cart outlet Oversight of all repairs and maintenance to the clubhouse in keeping with a high end facility July 1997 - August 2004 Pierce Street Annex Lake Tahoe, Ca

Partner/General Manager Successfully owned and operated a fast paced thriving resort bar and grill Provided excellence in customer service and employee relations in a fast paced demanding environment Created and oversaw promotions and special events to increase revenue Responsible for all daily operations including guest satisfaction, all ordering, inventory, daily sales reconciliations, payroll, scheduling, hiring, firing and HR related activities Establishing and coordinating all off-site beverage catering from informal gatherings to weddings

ADDITIONAL WORK HISTORY

Reno Rattlers (Professional Soccer Player Coach) 1994 1997

Central Pacific Mortgage (Loan Processor P/T) 1992 1994

Tahoe Water Adventures (Manager) 1991 1994

Insurance Industry (Underwriting Claims Loss Adjuster) 1983 1990

South Africa London

Skills and interests

Proficient with Jonas POS systems, Microsoft Outlook, Word, Excel, Publisher Power Point

Alcohol Service Awareness Certification

Soccer coach and former USA soccer professional

Interests include surfing, soccer and outdoor activities

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