Customer Service High School

Tonya Granville

Email: *********@********.***

Address: **** ******* *****

City: Alexandria

State: LA

Zip: 71302

Country: USA

Phone: 318-***-****

Skill Level: Senior

Salary Range: $33,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Tonya Granville

Objective

To secure a career oriented position with a stable company where my extensive customer service and administrative skills can be utilized to the fullest extent by being an asset to the company.

Profile

Motivated, personable professional with and a successful track record of holding several different roles. Talent for quickly mastering different tasks. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports meeting stringent guidelines. Flexible and versatile able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

Skills Summary

Project Management

Report Preparation

Team Building

Employee Motivation

Staff Training Development

Scheduling

Marketing

Sales

Contract Negotiations

Accounting/Bookkeeping

Front-Office Operations

Professional Presentations

Professional Experience

Day Care Director /Owner Cynthias Lil Angels

Daycare Director

Alexandria, LA APRIL 2009-PRESENT

Hired, screened, trained new assistants for the daycare. Took care of financial records to reflect the daycare earnings losses for tax purposes. Keep records on individual children, including daily observation information about activities, meals served, and medication administered. Read to children teach them simple painting, drawing, handcrafts, and songs. Supported childrens emotional social development, encouraging understanding of others positive self concepts. Identify signs of emotional or developmental problems in children and bring them to parents or guardians attention.

Office Manager Roger E Price Plastering Co

Alexandria, LA NOVEMBER 2009-MARCH 2009

Oversee daily office operations managing a staff of 15+ employees. Responsible for administrative, Billing, Personnel Issues, Human Resources Policies and Procedures, Payroll and Quartley Tax Preparation and submission. Responsible for negotiating, completing and submission of all contracts. Prepared and distributed payroll in addition to quarterly payroll tax preparation. Oversee inventory and purchase of all supplies

PATIENT REGISTRATION SPECIALIST ST FRANCES CABRINI HOSPITAL

ALEXANDRIA, LA APRIL 2006-AUGUST 2008

Coordinate pre-admit activities, schedule ancillary test and register patients Schedule patients for appointments and follow up Gather patient demographic information and perform relevant data entry activities Comprehensive understanding of health insurances and respective regulations Highly skilled in providing cashier services and data entry activities Experienced in coordinating patients appointments with doctors schedules Create and maintain liaison with insurance companies. Develop and maintain records both manually and electronically

Education

Northwestern state university Bachelors Degree

(Social Work)- 2008

Northwestern state university Associates Degree

(General Studies)- 2007

Peabody Magnet High School High School Diploma-1995

Certifications

Penn Foster University

Child Daycare Management-2009

References

Available immediately upon request

5314 Airview Drive Alexandria, Louisiana 71302 318-***-****

*********@********.***

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