Customer Service Technician

Jenifer Stabler

Email: *********@********.***

Address: **** ******* ******

City: Cocoa

State: FL

Zip: 32927

Country: USA

Phone: 321-***-****

Skill Level: Experienced

Salary Range: $65,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

6983 Carlowe Ave . Cocoa, FL 32927

Phone 321-***-**** . e-mail *********@********.***

Jenifer Stabler

SUMMARY

Dedicated professional with proven success and expertise in developing good customer relations with regard to installing and maintaining quality phone service.

QUALIFICATIONS

* Analyze, troubleshoot and repair telephone lines, wiring and equipment systems.

* Extensive knowledge and experience in the technical field

* Mediator between customers and company.

* Experienced in delicate electronic equipment, troubleshooting cable and wiring problems and repair.

* Install complete DSL service from company office to the customers' computer.

* Install additional wiring for telephone or DSL service.

WORK EXPERIENCE

1988 - Present

Services Technician AT&T

Cocoa, FL

Installation, maintenance and repair of residential and business phone lines, DSL service and Uverse.

* I started my career with AT&T in September 1988. I started as a Directory Assistance Operator, which requires answering calls within fifteen seconds, and provided phone numbers and/or addresses for customers. I also studied all the correspondence courses available. Classes included Telephony, Basic Electricity, Mathematics and Digital Electronics. I needed to achieve more so I sought the Services Technician title in February 1993. This title consists of installing, maintenance and repair of phone lines, DSL service and Uverse service. It requires working aloft over eighteen feet, working with numerous cable pairs and delicate electronic equipment, working in attics and under houses for wiring.

* I substituted for my supervisor whenever he was off or on vacation. I was in charge of 15 plus technicians.

* I was put into the control position for two months while the office trained someone for that position. Control runs the "turfs", or five crews of technicians, in the South Dade County region in Miami FL, dispatching technicians where needed to meet load requirements.

* In April 2005 I transferred to Cocoa FL in the same Services Technician title. In this crew I had added responsibilities of installing DSL service to the customers' computer and then the new Uverse service when it became available.

* Dealing with customers has always been a part of my day. I really enjoy helping people and meeting new people. I take keeping my customers happy and doing whatever it takes to do the job correctly the first time very seriously. I have two "Outstanding Achievement" awards for customer service and many customer survey compliments in my personnel file.

1993 - 2005

Services Technician AT&T

Miami, FL

Installation, maintenance and repair of residential and business telephone lines, DSL service and Uverse service.

1988 - 1993

Directory Assistance Operator AT&T

Miami, FL

Answering calls for customer requests for phone number and/or address information and telling time of day

1983 - 1986

Special Services Teller Barnett Bank

Miami, FL

Helping customers with any type of banking transactions, including deposits and withdrawals, issuing money orders and cashiers' checks, foreign currency exchange, cashing any series of savings bonds, car purchases for dealers etc.

1976 - 1983

Head Teller Florida International Bank

Miami, FL

Started in bookkeeping, learned proof machines, worked in CIA (information and filing), responsible for NSF desk & customer contact regarding overdrawn accounts and collections, responsible for ATM balancing and re-stocking of currency, special services teller then head teller.

EDUCATION

2010 - 2012 Brevard Community College Cocoa, FL

1983 - 1985 Miami-Dade Community College Miami, FL

Contact this candidate